Tickets which were allocated by FIFA during the Random Selection Draw and First Come First Served Sales Periods of Sales Phases (1) and (2) will be delivered by courier to the Ticket Applicant's address starting from April-May 2018.
The delivery of Tickets will not be possible for:
(i) Tickets purchased after 3 April, 2018;
(ii) Conditional Supporter Tickets and Team Specific Ticket Series for any of the Round of 16 Matches, Quarter Final Matches, Semi Final Matches and the Final Match; or
(iii) Tickets for which delivery may not be possible in time due to operational and/or Stadium-related reasons.
Please note that the Delivery Terms of Service for the General Public will be available in www.FIFA.com/tickets
in due course.
Please note that Tickets which are scheduled for delivery will NOT be available for collection in the FIFA Venue Ticketing Centres.
However, if the courier has not been able to deliver your Tickets, the FIFA World Cup Ticketing Centre (“FWCTC”) will communicate this information to you via email, along with instructions as to where you can collect such Tickets.
If you purchased Tickets during the Last Minute Sales Period, your Tickets will be made available for collection from the FIFA Venue Ticketing Centres which will be operated by FIFA in all host cities of the 2018 FIFA World Cup Russia™, during 2018 from a date to be defined up until the final Match day of the competition.
More information relating to Ticket Delivery and Collection for the 2018 FIFA World Cup™ will be available in due course, and closer to the tournament dates.