The 2,500 volunteers brought in will assist in 13 different areas, from welcoming fans to organising matches and helping out the media.
The Accreditations team issues passes to people involved in the tournament, including the media, officials, service providers, suppliers, sponsors, volunteers, players and referees. These passes provide them with access to specific areas of the stadiums, so that they can proceed with their duties.
The volunteers will be the first point of contact with the aforementioned groups when they arrive at the venue, and will hand over personalised accreditation to each individual.
The logistics team ensures that stadiums are converted from their traditional set-up to one that meets the expected standards of a FIFA Women’s World Cup. Volunteers in this department are responsible for a number of tasks: helping provide essential day-to-day services in setting up the stadiums and returning them to their original state, equipping the stadium’s facilities, coordinating deliveries, managing the stadiums’ point of entry, distributing uniforms, etc.
The Marketing department deals with a wide range of different tasks.
Entertainment programmes will be rolled out in all of the participating stadiums, and the volunteers will help to set these up so as to create a festive atmosphere and ensure that supporters enjoy an unforgettable experience. At the opening match and final, volunteers will also assist in the set-up of the pre-match ceremonies.
In addition, volunteers will carry out tasks related to sponsor-run events (assisting with activities in the vicinity of the stadiums, providing support to youth programmes, etc.).
Finally, the Marketing department will also call on volunteers to help with the smooth running of concessions stands inside the stadiums.
Fans are expected to turn up to the tournament in large numbers, and the Ticketing department will contribute to the family-friendly and festive feel of the event. Volunteers working for the Ticketing team will be actively involved in the operational activities at each venue, such as helping the public at entry gates and at ticket collection points, checking tickets, handing out special invitations, and overseeing the potential reassignment of seats in the stands.
Lying at the very heart of the Programme’s success, this team will guarantee that all volunteers enjoy a memorable experience by seeing to it that each stage of their World Cup adventure goes as smoothly as possible. Specifically, they implement training sessions, manage and run the Volunteer Centre, coordinate and keep volunteers informed on a daily basis, distribute uniforms, manage timetables, etc.
Impact and Legacy
Beyond the tournament, the aim of the Impact and Legacy team is to establish a key role for the 2019 Women’s World Cup among local communities. As far as the stadiums are concerned, this translates into making the three following commitments, in which the volunteers will play a fundamental role:
- Environmental responsibility: ensure that we run an environmentally and socially responsible event that adheres to the 15 points of the French Ministry of Sport’s environmental pledge
- Accessibility: allow absolutely everyone to attend our event, particularly people with disabilities
- Legacy: help promote diversity within our organisation as well as on the pitch
Playing a central role in the competition, volunteers allocated to Match Organisation will be assigned a number of different duties, from helping with preparations for each match (official training sessions, playing areas, changing rooms, etc.) in tandem with the head of Match Organisation and the FIFA General Coordinator, to ensuring the smooth running of players’ anti-doping tests or providing general support to the venue director across a range of tasks.
Media and Broadcasting Services
The tournament will obviously be covered by the media around the world. And to ensure that everything runs as smoothly as possible, each stadium will have its own media facilities, including a media centre, press box, press conference room, mixed zone, broadcast zone, and areas for photographers. In order to create the best possible working environment for journalists, photographers and broadcasters, volunteers will be their first point of contact and will play an integral part in all of their activities.
This department’s volunteers are the first point of contact for fans from France and around the world who wish to attend matches. They will welcome, notify, give directions to, assist and support fans throughout their time at the stadium, checking tickets at entrances, manning the turnstiles and baggage lockers, and leading supporters to their seats.
This department’s teams play a preparatory and organisational role, and lend a hand with general activities designed to make sure that the VIPs attending the competition enjoy the best possible experience.
The Technical Services department manages the planning, supply and implementation of temporary services and infrastructure required and requested by other departments taking part in the organisation of the tournament. The plan is to adapt existing structures to the requirements of an international sporting event.
It is a department that serves other departments, especially in the following areas: electricity and water supply, temperature control, waste management, management of technical aspects of the PA systems, giant screens, etc. Volunteers will take part in all of these activities.
Information and Communications Technology (ICT)
This department provides all of the IT and telecommunications services for the competition, including the design, roll-out, operation and maintenance of IT services.
So as to lay on a top-class working environment for staff, broadcasters and media representatives, we need a reliable and extensive telecommunications network.
Volunteers will assist in delivering this network and IT equipment, as well as in offering support to users.
On both matchdays and rest days, numerous transport services (arrival and departure of media representatives, VIPs, teams, etc.) will operate in the stadiums and at official venues (hotels/train stations/airports). Transport volunteers will play an important role in the planning, coordination and operational management of these services.