It is FIFA’s duty to serve the football movement and meet the needs of its members. To do so, it should adopt a service-oriented approach and continuously increase its organisational capabilities to become increasingly efficient and effective.
A. CONSULT ALL OUR STAKEHOLDERS ON A REGULAR BASIS
The worldwide presence of football takes many forms: from development programmes to grassroots festivals, through to the final of the most-watched sports event in the world. Improving the game means listening to the voices from each of these areas, which is why it is key for FIFA to foster productive dialogue and strengthen consultation with its stakeholders on all key issues, from the development of competitions to the Laws of the Game, to the regulation of the transfer system.
B. STREAMLINE AND DIGITISE INTERNAL PROCESSES
The introduction of advanced technological solutions will boost the productive capabilities and the efficiency of the organisation, as well as provide an increased level of service for the members of the football community. In particular, administrative processes should be streamlined to further facilitate collaborative work.
C. SET UP FIT-FOR-PURPOSE ORGANISATIONAL STRUCTURES
In order to respond to the needs of the stakeholders and reflect the work being done in multiple areas by the administration, FIFA will have to optimise its internal framework and implement fit-for-purpose structures to support particular tasks, such as the organisation of competitions, as is the case with the joint venture structure implemented for the organisation of the FIFA World Cup Qatar 2022™.
D. ATTRACT THE BEST TALENT AND DEVELOP HUMAN RESOURCES
Over the years, FIFA’s workforce has grown in terms of size, diversity and capabilities. To maintain its position as an international employer of choice, FIFA will continue to foster its culture of inclusion and equality, further expand the training and development of its people, and in so doing attract the best talent and professionals from all over the world.