At each stadium and for all matches, FIFA is offering a dedicated allocation of tickets for purchase by disabled people and people with limited mobility.
There are five types of Accessibility Tickets:
Wheelchair User Ticket: available to users of wheelchairs and mobility scooters designed for the transportation of disabled people and people with limited mobility. Please note that such users must bring their own manual or electric wheelchairs as they will not be provided at the stadium. Spectators with a Wheelchair User Ticket will be permitted to enter the stadium with a manual or electric wheelchair or a mobility scooter. For safety and security reasons, manual or electric wheelchairs and mobility scooters need to fulfil certain basic requirements: they can have 3-4 wheels; the maximum dimensions are 80cm in width and 130cm in length; the maximum turning radius is 90cm; the maximum turning width is 150cm; and their maximum speed must be 6km/h.
Easy Access Amenity Ticket: this type of seat is available for disabled people or people with limited mobility who do not use wheelchairs but may be unable to bend their knees or need more room to access their seat, using a walking aid or crutches. Amenity seats also provide extra space for disabled people with assistance dogs. Whenever possible, these seats have minimal step access.
Easy Access Standard Ticket: ticket for disabled people or people with limited mobility who do not need a wheelchair user place but require seating with minimal step access that is close to accessible amenities (e.g. accessible toilets).
Easy Access Extra-Width Ticket: ticket for people (adult over 18 years of age) with a minimum body mass index (BMI) of 40kg/m².
Sensory Rooms: they will be available in 3 stadiums (Al Bayt Stadium, Lusail Stadium and Education City Stadium). Sensory rooms are for spectators with sensory access requirements who require a controlled sensory environment. This may benefit spectators who are intellectually disabled, autistic or who have a sensory processing disability, mental health issue or dementia.
Successful applicants/purchasers for Wheelchair User, Easy Access Standard, Easy Access Amenity and Sensory Room tickets will be offered one additional ticket for free for a companion to assist and accompany them at the match. The companion must be able to provide all necessary assistance to the Accessibility Ticket holder. The companion will be seated as close as possible to the Accessibility Ticket holder; however, the exact location of the extra seat cannot be guaranteed. FIFA Ticketing cannot ensure that the seat for the companion will be immediately adjacent to that of the Accessibility Ticket holder.
Customers applying for Easy Access Extra-Width Tickets are not entitled to request a complimentary ticket for a companion.
All Accessibility Ticket applicants/purchasers may apply online using the FIFA World Cup Qatar 2022™ ticketing portal during the specified sales phases. All customers applying for or purchasing Accessibility Tickets must provide proof of eligibility to prove that they are eligible to purchase them. Please make sure you can upload your proof of eligibility (“PoE”) as you will be asked for it during the ticket application process. Your eligibility will be verified by a dedicated team.
For Wheelchair Tickets, Easy Access Standard or Easy Access Amenity Tickets, the following documents providing proof of eligibility are accepted (please note that permits for accessible parking will not be accepted as valid proof):
Qatari customers: certificate of degree of disability or a medical certificate
International customers: medical certificate or proof that is commonly and widely accepted in the customer’s country of residence
For Easy Access Extra-Width Tickets, only this proof of eligibility document will be accepted:
Qatari and international customers: a signed doctor’s note stating the customer’s BMI will be required. The minimum BMI to be eligible for an Easy Access Extra-Width Ticket is 40kg/m²
For Sensory Rooms the following document providing proof of eligibility is accepted:
Qatari and international customers: doctor’s note, medical certificate or letter from another healthcare professional
Please note that the various categories of Accessibility Tickets will be available to purchase for all ticket products except Sensory Rooms. These are Individual Match Tickets, Supporter Tickets, Conditional Supporter Tickets, and Four-Stadium Ticket Series. Sensory Rooms’ users can only purchase Individual Match Tickets.
Please be respectful to other fans and only apply for these tickets if you truly require them. They are limited in number due to stadium configuration.
Please note that the random selection draw sales period of Sales Phase (2) for FIFA World Cup Qatar 2022™ tickets is now closed and ticket applications can therefore no longer be submitted, changed or withdrawn.
Ticket applicants will be notified of the outcome of their ticket applications by email no earlier than 31 May 2022.
Please note that the completion and submission of a ticket application does NOT guarantee that any of the tickets requested will be allocated to the ticket applicant. Currently, all ticket applications are pending.
Ticket applicants are also invited to check the details and status of their ticket applications submitted during Random Selection Draw sales period by accessing their FIFA ticketing account.
For further ticketing information and updates on tickets to the FIFA World Cup Qatar 2022™, please visit FIFA.com/tickets regularly and check out the information.