FIFA+ TERMS OF SERVICE

*IMPORTANT INFORMATION – PLEASE READ*

Everything contained in these Terms (see section 1.2 below for how we define “Terms”) is important and should be read by You, but we would like to draw Your attention in particular to the following sections and the important terms and conditions that they contain. You must read the sections themselves and not rely on the short summaries below:

  • You are entering into a legally binding agreement: By accessing/using the FIFA+ Services and Content (defined in sections 1 and 7 below) and, if applicable, by registering for a User Account (defined in section 5.1 below below), Youwill be entering into a legally binding agreement with us. Please read section 2 carefully.

  • We may make changes: From time to time, we may make changes to these Terms and/or the FIFA+ Services and/or Content. Please read sections 4 and 11 carefully.

  • You must meet certain eligibility requirements to register for a User Account: To register for a User Account, You must be 18 years of age or older (or alternatively have the express permission of Your parent or legal guardian – see the bullet directly below), and meet certain other criteria. Please read section 5 carefully.

  • Supervising minors: If you are the parent or legal guardian of a user of the FIFA+ Services who has not yet reached the legal age of majority (a “minor”), you will need to expressly permit and supervise such minor’s access to the FIFA+ Services and Content and you will be responsible and liable for all acts of such minor. Please read section 6 carefully.

  • We can use Your User Submissions: We will be entitled to host, store, and make available Your User Submissions (defined in section 7.2), and You will be responsible for any material You submit via the FIFA+ Services. Please read sections 7.4 to 7.6 carefully.

  • There are certain things You may not do in connection with the FIFA+ Services and Content: You may use the FIFA+ Services and Content for personal, permitted, and lawful purposes only, and by using/accessing the FIFA+ Services and Content You make certain promises to us which we are entitled to rely on. Please read section 9 carefully.

  • We can terminate Your User Account and/or take certain other actions if You breach these Terms:FIFA is entitled to suspend, terminate, or deactivate Your User Account and/or prevent Your access to the FIFA+ Services/Content if you breach these Terms. Please read section 10 carefully.

  • In certain circumstances, our liability to You is limited or excluded: It is important that You understand what we are and are not liable for under these Terms. Please read section 12 carefully.

  • You obligation to compensate FIFA: You may be required to compensate us if we suffer losses because you have breached these Terms. Please read section 13 carefully.

1. WHO WE ARE AND THESE TERMS

1.1. The Fédération Internationale de Football Association (“FIFA”, “we”, “our”, “us”) is pleased to provide You with its over-the-top platform named “FIFA+” (the “FIFA+ Platform) and any related mobile application/s (the “FIFA+ App”) (together, the “FIFA+ Services”) and the Content made available via the FIFA+ Services (Content is defined in section 7.1 below). Our place of business is at Federation Internationale de Football Association, FIFA Strasse 20, P.O. Box 8044, Zurich, Switzerland.

1.2 These Terms of Service together with the additional terms referred to in section 3 below (together the/these “Terms”) apply to Your use of the FIFA+ Services and Content. In these Terms, references to a “User”, “You”, “Yourself”, “Your” are to you, as a user of the Fifa+ Services (whether or not you have a User Account).

1.3. Certain third party terms may also apply to You – see section 3.2 below.

2. ACCEPTANCE OF THESE TERMS

By clicking to accept these Terms when registering for a User Account (if applicable) and/or by otherwise accessing, downloading, installing, and/or otherwise accessing or using the FIFA+ Services and/or Content, You will be agreeing to these Terms, which form a binding agreement between You and Us. If You do not agree to these Terms, You may not download/access/use the FIFA+ Services.

3. OTHER IMPORTANT POLICIES AND TERMS

3.1. By using such FIFA+ Services, You agree to be bound by the relevant additional terms then in force (as well as these Terms). Where there is any inconsistency between these Terms and any such additional terms, the other terms shall to that extent prevail in respect of the concerned service.

3.2. In order to use the FIFA+ App, You must have a Google Play Store account, or an Apple ID on the Apple App Store. Your use of the Google Play Store is governed by a legal agreement between You and Google Inc., consisting of the Google Terms of Service (which can be found at www.google.com/accounts/TOS), the Google Play Terms of Service (which can be found at www.google.com/mobile/android/market-tos.html), and the Google Play Business and Program Policies (which can be found at https://play.google.com/about/android-developer-policies.html) (together, hereinafter referred to as the “Google Terms”). Your use of the Apple App Store is governed by a legal agreement between You and Apple Inc., consisting of the Apple Website Terms of Use (which can be found at www.apple.com/legal/internet-services/terms/site.html), the ITunes Store Terms and the Apple Media Services Terms and Conditions (which can be found at www.apple.com/legal/internet-services/itunes/appstore/jm/terms.html#SERVICE) (together, hereinafter referred to as the “Apple Terms”). You may not access or use the FIFA+ App if You do not comply with the Google Terms or Apple Terms. These Terms shall prevail in case of contradiction with the Google Terms or Apple Terms.

3.3. If You access the FIFA+ Services via a smart TV and/or any other device not contemplated in section 3.2, you will also be subject to the terms and conditions of the relevant smart TV or device manufacturer and/or provider.

3.4. By using FIFA+ Services, You may be offered advertising content. As such, You warrant that You consent to our Privacy Policy here ("Privacy Policy") which sets out the terms on which we process any personal data we collect from You or that You provide to us via the FIFA+ Services. It also includes our policy on cookies and advertising FIFA is not responsible in any way vis-à-vis the third parties’ products or services advertised in the FIFA+ Services.

4. CHANGES TO THESE TERMS

4.1. From time to time we may change these Terms for reasons such as to comply with changes in applicable law/regulation and/or to reflect changes to the FIFA+ Services, Content, and/or our business practices.

4.2. If we make material changes to these Terms, we will notify You reasonably in advance via a notice within the FIFA+ Services. Continued access/use of the FIFA+ Services and/or Content after any such changes are notified (or, if applicable, after explicitly accepting the new Terms upon logging into the FIFA+ Services) will constitute Your acceptance of such changes.

4.3. If You do not agree to any changes to these Terms, You should not continue to use the FIFA+ Services and/or Content.

4.4. We recommend You review these Terms from time to time, which will be maintained at https://www.fifa.com/en/terms-of-service-fifaplus to keep Yourself informed of any changes.

5. REGISTERING FOR A USER ACCOUNT AND USER ACCOUNT SECURITY

5.1. To get the best experience from the FIFA+ Services (including access to certain areas that are only available to registered users) You can register for a FIFA+ account (“User Account”) via the FIFA+ Platform.

5.2 By registering for a User Account, You promise that: (i) You are eligible to register as set forth in these Terms; and (ii) the information You provide as part of the registration process is accurate, complete, and not misleading.

5.3. User Accounts may only be held by: (i) individuals who are at least eighteen (18) years old (or of legal age in their country of residence, if such age exceeds eighteen (18)); or (ii) those individuals whose registration has been expressly authorised either by their parent or legal guardian, if they are below the legal age of majority in their respective country of residence.

5.4. By registering, You agree to: (i) provide true, accurate, current and complete information about Yourself, as prompted by the registration form (“Registration Data”); and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

5.5. To create a User Account, You will need to complete a simple registration process by providing certain personal information (including Your email address) and choosing a username and password for use in connection with Your User Account. Please refer to our Privacy Policy for more information on how we process any personal data we collect from You or that You provide to us. You are responsible for keeping Your User Account password and information confidential, and for all activities that occur under Your password and User Account (whether or not authorised by You, unless such unauthorised access is caused by our failure to exercise reasonable care and skill).

5.6. You agree that You will: (i) not allow anyone else to use Your User Account; (ii) immediately notify FIFA of any unauthorised use of Your password or User Account and any other related breach of security; and (iii) ensure that You sign out of Your User Account at the end of each session. FIFA will not be liable for any loss or damage arising from Your failure to comply with this section.

6. SUPERVISING MINORS

6.1 FIFA is concerned about the safety and privacy of all its users, particularly those not yet of legal age of majority in their respective country of residence (referred to as “minors” in these Terms).

6.2. For this reason, parents/legal guardians of minors who wish to allow their minors to access to the FIFA+ Servicesmust review and accept these Terms and assist such minors with the setting up of any relevant accounts, as well as supervise such minors’ access to the FIFA+ Services. By allowing a minor to access the FIFA+ Services, You agree to be bound by these Terms, and acknowledge that he or she will be able to access all of the FIFA+ Services, which may now or in the future include public and private communication tools, as well as other features that may not be appropriate for use by unsupervised minors.

6.3. Please remember that the FIFA+ Services are designed to appeal to a broad audience. Accordingly, as legal guardian, it is Your responsibility to determine whether any of the FIFA+ Services and/or Content (as defined below) are appropriate for Your minor. You remain responsible and liable for all acts of Your minor.

7. INTELLECTUAL PROPERTY AND CONTENT

(i) Intellectual Property of FIFA

7.1. Except for User Submissions (see sections 7.4 – 7.5 below) and Third Party Content (see sections 7.7 - 7.8 below), FIFA and/or its licensors own the copyright and all other intellectual property rights in and to the FIFA+ Services, and to all information, data, text, software, music, sound, photographs, graphics, videos, films, live feeds, messages, feeds offered on/through/via the FIFA+ Services, the application programming interface, and any and all other material on the FIFA+ Services (together the “Content”).

7.2. The FIFA+ Services include Content which is: (i) provided by FIFA (“FIFA Content”); (ii) uploaded, posted, submitted or otherwise transmitted by Users of the FIFA+ Services (“User Submissions”); and (iii) uploaded, posted, submitted or otherwise transmitted by third parties, including in the form of links or feeds from or to other websites or resources (“Third-Party Content”).

7.3. FIFA, the FIFA logo, the emblems and mascots of FIFA events and other FIFA logos (including FIFA+ and the FIFA+ logo), FIFA event marks and product and service names are trade marks and/or copyright material of FIFA (the “FIFA Marks”). Aside from the rights expressly granted to You under these Terms to access/use the FIFA Content (which may include some of the FIFA Marks), You agree not to display or use the FIFA Marks, the FIFA Content or any other intellectual property owned or controlled by FIFA in any other manner without FIFA’s prior written consent.

(ii) User Submissions

7.4. You are solely responsible for ensuring that You have all the necessary rights to all User Submissions You upload, post and/or submit to/via the FIFA+ Services, including without limitation all rights required to enable access to the User Submissions by other users of the FIFA+ Services. You hereby grant to us a royalty-free, worldwide, irrevocable licence in perpetuity to host and store Your User Submissions and to make available Your User Submissions to other users of the FIFA+ Services.

7.5. You may not upload any User Submissions that (a) contain defamatory, misleading, threatening, abusive, pornographic, or otherwise objectionable material; (b) advocate bigotry, hatred, or illegal discrimination; (c) violate any law, any intellectual property, publicity, privacy, or other right of others, or any licence or other agreement by which You are bound; or (d) contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programs that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. You also promise that You have the written consent, release, and/or permission of each and every identifiable individual in any User Submission to use their name or likeness.

7.6. As between us and You, the User Submissions are and will remain owned and controlled solely by You and You acknowledge that You have sole responsibility for the User Submissions.

(iii) Third-Party Content

7.7. Your dealings with, or participation in promotions of, any third-party advertisers and/or merchants found on or through the FIFA+ Services, including payment for and delivery of related goods, digital content, or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertisers or merchants. You hereby agree that: (i) FIFA shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers or merchants on the FIFA+ Services; and that (i) any orders placed by You on, and any product specifications and product availability appearing on, the FIFA+ Services (including, and without limitation, any online store) are subject to confirmation by, and the terms and conditions of business of, the relevant advertiser or merchant. For the avoidance of doubt such products do not include tickets and/or other ticket-related goods or services made available by or on behalf of FIFA on the FIFA Website.

7.8. FIFA has no control over Third Party Content, including APIs, links or feeds from or to other websites or resources. You hereby acknowledge and agree that FIFA is not responsible for the availability of external sites or resources, does not endorse, and is not responsible or liable for, any Third-Party Content available on such sites or resources. You further acknowledge and agree that FIFA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to have been caused by or in connection with the use of, or reliance upon, any Third-Party Content, goods, services or any other material available on or through any APIs, links or feeds from or to other websites or resources.

8. YOUR INTELLECTUAL PROPERTY RIGHTS

FIFA respects the intellectual property of others. If You believe that any of Your intellectual property rights have been infringed on the FIFA+ Services, please provide FIFA with the following information: name, last name, address, email address, type and extent of infringement (date, time, etc.) via the contact form at  www.fifa.com/en/about-fifa/organisation/contact-fifa

9. YOUR USE OF THE FIFA+ SERVICES AND CONTENT

9.1. You are responsible for making all technical arrangements necessary to access the FIFA+ Services and Content.

9.2. FIFA grants You a limited, non-exclusive, non-transferable licence to access and use the FIFA+ Services and Content in accordance with these Terms. You may use the FIFA+ Services and Content for personal, non-commercial, lawful purposes only. In particular, but without limitation, You may not access/use the FIFA+ Services or Content:

9.2.1. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

9.2.2. for any commercial purposes, such as (but without limitation) selling or offering for sale any tickets, ticket-related products or services, merchandise or other services;

9.2.3. to send, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

9.2.4. to transmit any material, or behave in any manner, that is defamatory, offensive, or harassing; that has the purpose or effect of impersonating or misleading others; or is otherwise unsuitable, inappropriate or objectionable (in our sole determination); or

9.2.5. to transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the FIFA+ Services or any computer software or hardware.

9.3. You also agree:

9.3.1. not to reproduce, duplicate, copy or re-sell any part of the FIFA+ Services /Content in contravention of these Terms (or attempt to do any of these things);

9.3.2. not to use any robots, spiders or other automated programmes or manual processes in connection with Your use of the FIFA+ Services in order to manipulate or circumvent their intended functionality, particularly in relation to the availability, purchase, sale and resale of tickets and/or ticket-related products;

9.3.3. not to access without authority, interfere with, damage or disrupt (or attempt to do any of these things) (a) any part of the FIFA+ Services/Content; (b) any equipment or network on which the FIFA+ Services/Content is stored; (c) any software used in the provision of the FIFA+ Services/Content; or (d) any equipment or network or software owned or used by any third party; and

9.3.4. not to circumvent, remove, alter or deactivate any of the content and/or digital rights management protections within the FIFA+ Services (or attempt to do so).

9.4. If You wish to establish a link to the FIFA+ Platform, You expressly agree: (i) not to include any of the FIFA+ Platform in the frame of another website; (ii) not to create or imply any third-party association with any of the FIFA+ Platform; (iii) to properly attribute any of the FIFA+ Platform referred to in Your link to FIFA; and (iv) to ensure that the link does not state or imply that FIFA approves of, sponsors, is associated with or endorses any other website activity, company, resource or entity, or present FIFA and/or its activities in a false, misleading, defamatory or derogatory manner or otherwise damage FIFA’s reputation or take advantage of it. FIFA is entitled to require You at any time to remove any link to the FIFA+ Platform and You agree to promptly comply with any such request.

9.5. You are not permitted to use any FIFA Content and/or Third-Party Content, names, logos, pictures or trademarks, unless separately and previously agreed to in writing by the relevant rights holder. Any request to use FIFA Marks (see section 7.3 above) should be submitted to www.fifadigitalarchive.com.

10. TERMINATION / SUSPENSION

10.1. FIFA is entitled to suspend, terminate, or deactivate Your User Account and/or prevent Your access to the FIFA+ Services/Content without notice if you breach or fail to comply with these Terms, including (without limitation):

10.1.1. if You provide, or FIFA has reasonable grounds to suspect that You have provided, any information that is untrue, inaccurate, not current or incomplete;

10.1.2. if your User Submission/s infringe/s another party’s intellectual property rights or otherwise do/es not comply with any provision of these Terms;

10.1.4. if FIFA considers in its reasonable judgment that your use of the FIFA+ Services/Content is unsuitable in any other way.

11. CHANGES TO THE FIFA+ SERVICES AND/OR CONTENT

11.1 FIFA may change, suspend, or discontinue any aspect of the FIFA+ Services and/or Content (or any part thereof). You agree that FIFA will not be liable to You or to any third party for any change, suspension or discontinuance of the FIFA+ Services and/or Content.

11.2 Any change, suspension or discontinuance of the FIFA+ Services and/or Content shall not affect any rights and obligations applicable to You as a result of You having completed an application or transaction to purchase tickets and/or other ticket-related products on the FIFA Ticketing Platform.

12. OUR LIABILITY TO YOU

12.1. This section does not – and is not intended to – exclude or limit our liability for anything which it would be unlawful for us to exclude or limit. In particular (but without limitation) nothing in these Terms will operate so as to limit or exclude our liability for:

a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

b) fraud or fraudulent misrepresentation;

c) any breach by us of Your statutory rights as a consumer in relation to the provision of the FIFA+ Services or Content; or

d) any other liability which it would be unlawful of us to restrict or exclude.

12.2. Subject always to section 12.1 above:

a) we will not be liable for any damage or loss suffered or incurred by You:

  • that could not have been reasonably expected by You and us at the time You registered for a User Account or otherwise access/use the FIFA+ Services or Content;

  • arising out of or in connection with Your use of the FIFA+ Services or Content, including as a result of any error, malfunction, incompleteness, or interruption in the same;

  • arising out of any breach by You of these Terms; or

  • arising out of any delay or non-performance of our obligations under these Terms, to the extent that this is caused by an act of God, labour dispute, or failure of facilities, networks, equipment or software, or any similar event, to the extent that such event is beyond our reasonable control; and

b) the FIFA+ Services and Content are provided on an “as is” basis and we make no specific warranty or representation in relation to the quality, completeness or accuracy of the FIFA+ Services or Content.

12.3. If we fail to comply with these Terms, we are responsible for loss or damage You suffer that is a foreseeable result of that, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and You knew it might happen.

12.4. If digital content that we have supplied to You damages a device or digital content belonging to You, and this is caused by our failure to use reasonable care and skill, we will either fix Your device or reimburse You. However, we will not be liable for damage that You could have avoided by following our advice to apply an update offered to You free of charge or for damage that was caused by You failing to correctly follow installation instructions or to have in place the minimum system and/or operating requirements advised by us.

12.5. The FIFA+ Services and Content are provided for general information and entertainment purposes only. They do not offer information or advice on which You should rely. Although we make reasonable efforts to update the information we provide via the FIFA+ Services, we make no specific representations, warranties or guarantees that such information is accurate, complete or up to date.

12.6. The FIFA+ Services and Content are provided for domestic and private use. If You use the FIFA+ Services or Content for any commercial, business or resale purpose this will be a breach of these Terms and we will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.7. We do not guarantee that the FIFA+ Services or Content will be secure or free from bugs or viruses. You are responsible for configuring Your information technology, computer programmes and platform and ensuring You have internet (and/or mobile data) connectivity in order to access the FIFA+ Services or Content and should use Your own virus protection software.

12.8. We do not make any guarantees in relation to the display quality of the Content and You accept that display quality may vary from device to device and may be affected by various factors such as Your location, bandwidth and speed of internet connection. You are responsible for all Internet access charges and shall verify with Your Internet provider information on Internet data usage charges.

13. YOUR RESPONSIBILITY TO COMPENSATE US

You agree to compensate us on demand for any costs, charges or losses sustained or incurred by us arising from any breach by You of these Terms.

14. OTHER IMPORTANT LEGAL TERMS

14.1. If the provisions of these Terms conflict with the provisions of third-party terms of service on the FIFA+ Services, the provisions of these Terms shall prevail.

14.2. Any failure by FIFA to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.3. If any provision of these Terms is found to be unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect.

14.4. You may not transfer any of Your rights or obligations under these Terms without our prior written consent. We may transfer any right or obligation under these Terms to another organisation, provided that this will not reduce Your rights under these Terms, or alternatively with Your consent.

14.5. These Terms and the relationship between You and FIFA are governed by the laws of Switzerland and disputes in connection with these Terms are to be resolved by the Court of Commerce (Handelsgericht) in Zurich PROVIDED THAT such choice of law and venue will not deprive you of the mandatory consumer protections of the laws of your country of residence.

14.6. These Terms have been drafted in English and have been translated into other languages. In the event of any discrepancy between the English and the translated texts, the English text shall prevail and be used to solve doubts of interpretation.

15. GETTING IN TOUCH WITH FIFA

15.1. If You need assistance with, or have any queries about, the FIFA+ Services, Content or these Terms, please get in touch with us via the online contact form located at: www.fifa.com/en/about-fifa/organisation/contact-fifa.

15.2. Please promptly report any breaches of these Terms to FIFA via the online contact form located at: www.fifa.com/en/about-fifa/organisation/contact-fifa.

Last updated: Friday, 8 September 2023 at 09:35