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Ticket Transfer and Resale

Ticket Transfer and Resale
© FIFA.com

You may not sell, offer for sale, resell, offer at auctions, donate Tickets, act as a commercial Ticket agent for another party or otherwise transfer your Ticket in any way without the specific prior written consent of FIFA.

Please note that, according to the Code of Administrative Offences of the Russian Federation No. 195-FZ dated 30 December 2001 (as amended) by the Federal Law No. 13-FZ dated 5 February 2018 “On amending the Code of Administrative Offences of the Russian Federation in terms of introducing administrative liability for the illegal realization of tickets to matches of the 2018 FIFA World Cup”, it is an administrative offense to transfer or resell without FIFA's consent.

Ticket Applicants will be able to transfer Guests within their Ticketing Accounts from 18th April 2018. Transfer requests will be considered in accordance with the Ticket Transfer and Resale Policy, which is available here.

If you cannot use all the Tickets that you have purchased, you may submit these Tickets for Resale to another Fan via the Official Resale Platform, which will be made available by FIFA on www.FIFA.com/tickets during the Last Minute Sales Phase starting on 18 April.

Ticket transfers and resales are restricted, and governed by FIFA, for reasons including:

(a) event security;

(b) consumer protection;

(c) avoidance of counterfeit tickets and

(d) protection of a fair pricing scheme.

Ticket Transfer

You cannot transfer your own Ticket, but you can transfer the Tickets from your original Guests to other Guests.

If you have purchased Venue Specific Ticket Series (“VST”) or a Team Specific Ticket Series (“TST”) you may only submit the entire VST or TST series for a Ticket transfer (and not any parts thereof) and you must do so at least 3 full days prior to the start of the first match.

If you have purchased a Special Access Ticket, the complimentary companion ticket is considered a Guest Ticket and can be transferred in the same manner.

Please note that Guest Ticket Transfers may be made from 18 April, 2018, 12:00h Moscow time until the end of the day (i.e. midnight, 24:00h Moscow time) 3 full days prior to the start of the relevant match. For example, a ticket for match 01, played on 14 June, 2018 may be transferred up until midnight, 24:00h Moscow time on 10 June, 2018.

Please read the Ticket Transfer and Resale Policy for more information on the rules for the Transfer of the Tickets of your Guests.

Ticket Resale

If you cannot use all the Tickets that you have purchased, you may submit these Tickets for Resale to another Fan via the Official Resale Platform made available by FIFA within your FIFA.com Ticketing Account.

Please note that the Resale is not guaranteed. FIFA recommends that you monitor the status of your Tickets regularly within the Resale Platform.

For avoidance of doubt, the Ticket Applicant may not submit his own Ticket(s) for resale and retain only the Guest Ticket(s).

The Ticket Applicant must submit a resale request as follows:

(a) Online for Tickets that Have Not Been Printed: For Tickets which have not yet been printed or dispatched for delivery, the Ticket Applicant may submit a request online within the Ticket Purchaser’s ticketing account, accessed via FIFA.com.

(b) Over-the-Counter for Tickets that Have Not Been Printed: For Tickets which have not yet been printed or dispatched for delivery, the Ticket Purchaser may submit a request at one of the FIFA Venue Ticketing Centre (“FWCTC”) Help Desks, as follows:

  • In relation to Tickets purchased online via FIFA.com, the Ticket Purchaser may seek assistance at one of the FIFA Venue Ticketing Centre’s Help Desks regarding the applicable process for the submission of Tickets for resale within the Ticket Purchaser’s ticketing account accessible through FIFA.com;
  • In relation to Tickets purchased by means of submission of a Downloadable Ticket Application Form or Over-the-Counter at one of the FIFA Venue Ticketing Centres, the Ticket Purchaser may submit a request for resale at one of the FIFA Venue Ticketing Centre’s Help Desks.

(c) Only Over-the-Counter for Tickets that Have Been Printed: For Tickets which have already been printed and either collected by the Ticket Purchaser or are in transit for delivery or have been delivered, the Ticket Purchaser must go to a FIFA Venue Ticketing Centre Help Desk, surrender the physical Ticket to the FIFA Venue Ticketing Centre Help Desk staff, and complete the Ticket Resale request form developed for such purpose, or to send their Tickets via courier back to the FWCTC offices in either Moscow, Russia or Manchester, United Kingdom to the addresses available at www.FIFA.com/tickets. In such case:

  • Tickets must be received by the FWCTC at least 7 days prior to the match;
  • All costs in relation to the return of the Tickets by courier are to be borne by the Ticket Purchaser;
  • Ticket Purchaser will be solely liable for any undelivered or lost Tickets;
  • Ticket Purchaser must complete any documents as required; and
  • FIFA Venue Ticketing Centre staff will follow enhanced security protocols to deal with the returned Tickets.
  • As part of the resale request process, the Ticket Purchaser must also provide a secondary means for receipt of the resale proceeds (i.e. bank account details). Once the FWCTC have received the Tickets (in case they have been printed) and cancelled them, the Ticket Purchaser will need to return to their online account to make them available for resale.

Ticket Purchasers who have purchased VSTs and TSTs, but whose Guests cannot attend any or all of the matches, may submit one or more Tickets of their Guests’ VSTs and TSTs for resale subject to the requirements reflected in the Transfer and Resale Policy.

Ticket resale requests may be submitted to FIFA from 18 April, 2018, 12:00h Moscow time until the end of the day (i.e. midnight, 24:00h Moscow time) 3 full days prior to the start of the relevant match. For example, a ticket for match 01, played on 14 June, 2018 may be may be submitted to FIFA up until midnight, 24:00h Moscow time on 10 June, 2018.

In case a Ticket has been successfully resold, the Ticket Purchaser will receive a refund based on the face value price paid for the Ticket by the Ticket Purchaser (regardless of the price for which the Ticket was resold), i.e. the original Ticket customer receives a refund based on the full price, reduced by a Resale Handling Fee of 10% of the full price paid by the original Ticket Purchaser.

Please read the Ticket Transfer and Resale Policy for more information on the rules for the Ticket Resale.

More information relating to Ticket Transfer and Resale for the 2018 FIFA World Cup Russia™ and the Ticket Transfer and Resale Policy are available under www.FIFA.com/tickets.

FIFA World Cup Ticketing Centre Addresses

International Customers:

Please note that the address listed below is intended for shipping purposes only, and is not authorised for public access.

FIFA World Cup Ticketing Centre
SEAMOS House
Brooks Drive
Cheadle Royal Business Park
Cheadle
Cheshire SK8 3SA
England

Domestic Customers:

Please note that the address listed below is intended for shipping purposes only, and is not authorised for public access.

FIFA World Cup Ticketing Centre
Zubovsky Boulevard 11a, 8th floor
119021 Moscow
Russian Federation