FIFA Venue Ticketing Centre’s (“FVTC’s”) are the nominated locations within each of the host cities for the 2014 FIFA World Cup™ where certain elements of the Ticketing Operations take place. Tickets can be collected from FVTCs at any time during the official opening hours once they are opened and in certain VTCs it is possible to purchase Tickets in the Last Minute Sales phase. The FVTCs are operated by the FIFA Ticketing Centre (“FTC”), which is the ticketing service provider appointed by FIFA.
Self Service FIFA Ticket Terminals will be housed within the FVTC’s and also at international airports in order for you to print and collect your Tickets. In addition, personnel will be available in the FVTCs at customer desks to provide assistance with any Ticketing queries you may have.
The FVTCs will approximately be open as of mid - April 2014. The exact locations and operating hours will be confirmed in 2014. For any ticketing queries you have prior to April 2014, please refer to the FAQs available on www.FIFA.com/tickets or please use the Interactive Voice Response system.
For security reasons, FIFA will not make available Tickets for collection at the Stadium on Match days.
You will also be offered the option to request delivery of the allocated Tickets by courier to your address, at your own costs.
However, delivery of Tickets will not be possible for:
(i) Tickets allocated to Ticket Applicants benefiting from a discount pursuant to Law No. 12.663/2012 (General World Cup Law), called Concession Tickets;
(ii) Tickets allocated to Disabled Persons;
(iii) Ticket purchases which contain any Tickets referred to in (i) and (ii);
(iv) Tickets purchased in the last minute sales phase; and
(v) TST Tickets which include any of the round of 16 matches, quarter-finals matches, semi-final matches and the final match.
The details of the Ticket delivery are described at www.fifa.com/tickets.