What are the different Ticket categories and their prices?
The prices for the different categories in US Dollars and inclusive of VAT* are:

*At the prevailing rate in January 2009

WC = Wheelchair

The price of each Team Specific Ticket Series (TSTs) is the sum of the face price of the tickets contained in the TST Series, plus a 10% TST Service Fee. The table below shows the price of each TST Series, in US Dollars, and the number of matches in each TST Series.

*At the prevailing rate in January 2009

WC = Wheelchair

TST Series for South Africa and Team A2 will cost the following:

*At the prevailing rate in January 2009

WC = Wheelchair

You can apply for TSTs for any team for as long as it still has an opportunity to qualify to compete in the 2010 FIFA World Cup South Africa™. If they do qualify, and your application was successful, you will receive the tickets to the matches identified in the description of the TST Series you ordered. If your team fails to qualify for the 2010 FIFA World Cup South Africa™, the amount paid will be refunded less only the non-refundable portion of the TST Service Fee for each series, which is 10% of the price of the group matches included in the TST: 48 USD for Category 1 TST Series, 36 USD for Category 2 TST Series, 24 USD for Category 3 TST Series.

What is the Opening Match Premium?
The Opening Match Premium for each Ticket Category is as follows:

Opening Match Important Note: If you were successful in applying for TST Series, and the team you selected is drawn as team A2 at the Final Draw (December 2009), your team will play South Africa in the Opening Match and you will be required to pay the additional amount indicated above, the Opening Match Premium. You will be contacted to pay the Opening Match Premium prior to tickets being made available to you for collection.

Failure to pay the Opening Match Premium will lead to the cancellation of your Ticket Order.

What is the non-refundable portion of the TST Series?
You can apply for TSTs for any team for as long as it still has an opportunity to qualify to compete in the 2010 FIFA World Cup South Africa™. If they do qualify, and your application was successful, you will receive the tickets to the matches identified in the description of the TST Series you ordered. If your team fails to qualify for the 2010 FIFA World Cup South Africa™, the amount paid will be refunded less only the non-refundable portion of the TST Service Fee for each series, which is 10% of the price of the group matches included in the TST: 48 USD for Category 1 TST Series, 36 USD for Category 2 TST Series, 24 USD for Category 3 TST Series.

What methods of payment are accepted?
During Sales Phases 1, 2, 3 and 4 the following methods of payment are accepted:

If you wish to pay by payment card, please apply online via www.FIFA.com by clicking on the link below:

Other forms of payment are:
o Bank / Wire transfer

If you wish to pay by Bank / Wire Transfer please submit your request via the downloadable Ticket Application Form (PDF format) by clicking on the link in the right hand column.

In order to reduce administrative costs and help the environment, we encourage applicants to submit their Ticket Application Forms online rather than to download and submit printed Ticket Application Forms.

What currency will be used?
All Tickets available for purchase by members of the International General Public are payable in United States Dollars.

When will I be charged?
If your Ticket application is successful, the FWCTC will process payment immediately based upon the payment information you provided during your application for Tickets.

If you applied via the Official Ticket Application Form and elect to pay by Bank / Wire transfer, you will be instructed to pay the required amount into the designated FIFA Ticketing account as per the instructions contained within the Official Ticket Application Form. Your payment must be received into the specified bank account within 10 working days from the date the FWCTC sends you notification that Tickets have been allocated and the respective amount must be paid. If the FWCTC has not received full payment within this period of time your Ticket Application will be automatically cancelled and you will not be entitled to the previously allocated Tickets.

I have attempted to pay online, however my payment has been unsuccessful. What should I do?
If your payment is unsuccessful you will receive an email communication from the FWCTC inviting you to re-visit the ordering site to make payment by a specified date.

Within the payment deadline you will be provided with three (3) attempts to make payment, after 3 failed attempts to pay for your order, the Ticket request will be cancelled. Prior to attempting to make payment for the third time we recommend that you contact your issuing card company/ authorizing bank (who has provided the card) to ensure your payment card is activated to make online transactions (enabled to make purchases via the internet).  If your card is not enabled to transact online please request that the issuing company makes your card eligible for online payment.  If you had attempted to pay 3 times and your issuing card company has now activated you card for online transactions please contact the FWCTC and we will attempt to reactivate your account to enable you the opportunity to pay for your Tickets.  Please send an email communication to enquiries@2010fwctc.com.  Alternatively, if your third attempt to pay online fails you are provided with the opportunity to pay by bank transfer, please follow the online instructions when prompted.

How can I verify bank account details I have received in order to make payment for 2010 FIFA World Cup South Africa™ Tickets?
In order to verify bank account details please refer to the PDF document which you can access via the link in the right hand column.

How and when will I get my Tickets?
2010 FIFA World Cup South Africa™ Tickets will not be distributed by post. Tickets may only be collected in South Africa.

If you applied online the payment card you used in your application will be utilised as the collection mechanism to pick up tickets. If the payment card that you used expires prior to July 2010, or is lost or stolen, you must notify the FWCTC.

If you paid by Bank / Wire transfer, your unique reference number and barcode contained within your Official Ticket Confirmation received from the FWCTC together with proof of identity will be utilised as the collection mechanism.

Tickets can be collected from official 2010 FIFA World Cup South Africa™ Ticket collection points in each of the 9 host cities from April 2010. The details of these collection points will be communicated closer to the time. If you have not received information regarding the location of the Ticket collection points by the end of April 2010, please send a request for information to enquiries@2010fwctc.com.

Who can collect my Tickets?
The Applicant must be the person who collects the Tickets.

It is essential for the Applicant to have the payment card used to pay for the Tickets; another form of identification (e.g. passport) may also be required.

If paid by Bank / Wire transfer, it is essential for the Applicant to present the Official Ticket Confirmation together with proof of identity (e.g. passport).

How will I be notified if my application was successful or not?
Depending on the sales phase, you will either be notified within approximately 10 working days of your ticket application (during first-come-first-served sales phases) or within approximately 3 days of the completion of the random selection draw process (15th April 2009 or 1st February 2010).

If you applied online you will receive an email communication confirming the outcome of your application (successful, partially successful or unsuccessful).

If you applied via the downloadable Official Ticket Application Form you will receive a communication via e-mail or post confirming the outcome of your application (successful, partially successful or unsuccessful).

By submitting your Official Ticket Application Form, you consent to these notification methods.

Can I amend my Ticket Application?
During Sales Phase 1 and 3 you are able to amend / delete your online Ticket request(s) up to the Sales Phase closing date.

If you applied online please re-visit the ordering website, upon entering the site you will be presented with a summary of your Ticket request(s) together with the functionality to edit your request(s).

Please note it will not be possible to amend Ticket Applications made during Sales Phases 2 and 4, as these are conducted on a first-come-first-served basis.