FAQ’s - Domestic General Public Specific

What are the different Ticket categories and their prices?
The prices for the different categories in South African Rand and inclusive of VAT* are:

Tournament Stage

Match No

Category 1

Category 2

Category 3

Category 4

Opening Match

3,150

2,100

1,400

490

Group Matches

2 - 48

1,120

840

560

140

Round of 16

49 - 56

1,400

1,050

700

350

Quarter-finals

57 - 60

2,100

1,400

1,050

525

Semi-finals

61 & 62

4,200

2,800

1,750

700

3^rd/4^th Place Match

2,100

1,400

1,050

525

The Final

6,300

4,200

2,800

1,050

*At the prevailing rate in January 2009

WC = Wheelchair

The price of each Team Specific Ticket Series (TSTs) is the sum of the face price of the tickets contained in the TST Series, plus a 10% TST Service Fee. The table below shows the price of each TST Series, in South African Rand, and the number of matches in each TST Series.

TST Series

Max No. of Tickets

Cost per TST Series in SA Rand inclusive of VAT*

Number of Matches

CAT 1

CAT 2

CAT 3

CAT 4

R16

QTR

SEMI

FINAL

3,696

2,772

1,848

462

5,236

3,927

2,618

847

7,546

5,467

3,773

1,425

12,166

8,547

5,698

2,195

19,096

13,167

8,778

3,350

*At the prevailing rate in January 2009

WC = Wheelchair

TST Series for South Africa and Team A2 will cost the following:

TST Series

Max No. of Tickets

Cost per TST Series in SA Rand inclusive of VAT*

Number of Matches

CAT 1

CAT 2

CAT 3

CAT 4

R16

QTR

SEMI

FINAL

5,929

4,158

2,772

847

7,469

5,313

3,542

1,232

9,779

6,853

4,697

1,810

14,399

9,933

6,622

2,580

21,329

14,553

9,702

3,735

*At the prevailing rate in January 2009

WC = Wheelchair

You can apply for TSTs for any team for as long as it still has an opportunity to qualify to compete in the 2010 FIFA World Cup South Africa™. If they do qualify, and your application was successful, you will receive the tickets to the matches identified in the description of the TST Series you ordered. If your team fails to qualify for the 2010 FIFA World Cup South Africa™, the amount paid will be refunded less only the non-refundable portion of the TST Service Fee for each series, which is 10% of the price of the group matches included in the TST: 336 ZAR for Category 1 TST Series, 252 ZAR for Category 2 TST Series, 168 ZAR for Category 3 TST Series and 42 ZAR for Category 4 TST Series.

What is the Opening Match Premium?
The Opening Match Premium for each Ticket Category is as follows:

Opening Match Premium in SA Rand

CAT 1

CAT 2

CAT 3

CAT 4

2,233

1,386

924

385

Opening Match Important Note: If you were successful in applying for TST Series, and the team you selected is drawn as team A2 at the Final Draw (December 2009), your team will play South Africa in the Opening Match and you will be required to pay the additional amount indicated above, the Opening Match Premium. You will be contacted to pay the Opening Match Premium prior to tickets being made available to you for collection.

Failure to pay the Opening Match Premium will lead to the cancellation of your Ticket Order.

What is the non-refundable portion of the TST Series?
You can apply for TSTs for any team for as long as it still has an opportunity to qualify to compete in the 2010 FIFA World Cup South Africa™. If they do qualify, and your application was successful, you will receive the tickets to the matches identified in the description of the TST Series you ordered. If your team fails to qualify for the 2010 FIFA World Cup South Africa™, the amount paid will be refunded less only the non-refundable portion of the TST Service Fee for each series, which is 10% of the price of the group matches included in the TST: 336 ZAR for Category 1 TST Series, 252 ZAR for Category 2 TST Series, 168 ZAR for Category 3 TST Series and 42 ZAR for Category 4 TST Series.

What methods of payment are accepted?
During Sales Phases 1, 2, 3 and 4 the following methods of payment are accepted:

If you wish to pay by payment card, please apply online via www.FIFA.com by clicking on the link below:

Other forms of payment are possible by using the pre-printed paper ticket application form process. Complete an application form and apply for tickets in person at First National Bank (FNB) branches within South Africa using:
o Cash or bank guaranteed cheque
o If you are an existing FNB account holder, you may simply transfer funds from your existing bank account
o Use your Visa payment card to obtain cash (the 2010 FIFA World Cup™ prefers Visa)

If you wish to pay by cash, bank guaranteed cheque or transfer please go to a FNB branch and follow the instructions reflected in the Official Ticket Application Form.

In order to reduce administrative costs and help the environment, we encourage applicants to submit their Ticket Application Forms online rather than to submit printed Ticket Application Forms.

What currency will be used?
All Tickets available for purchase by residents of South Africa are payable in South African Rand (ZAR).

When will I be charged?
If you have applied online and your Ticket Application is successful, your payment card will be charged immediately. Under certain circumstances, successful ticket applicants may be asked to return to www.FIFA.com to confirm their payment details. Payment must be received by the FWCTC within the specified deadline communicated within the notification to you that Tickets have been allocated and the respective amount that must be paid. If the FWCTC has not received full payment within this period of time your Ticket Application will be automatically cancelled and you will not be entitled to the previously allocated Tickets.

If you applied via the Official Ticket Application Form obtained from a FNB branch, and elect to pay by cash, bank guaranteed cheque or transfer; you will be required to pay the required amount immediately upon presenting your application to the FNB teller for processing. The FNB teller will load your payment onto a FNB Visa Official Mascot Prepaid Card, which you (the Applicant) will need to retain to pick the tickets up for yourself and your guests. No bank charges are applied to this transaction. Your application will be processed commencing on the day that funds reach the account represented by the FNB Visa Official Mascot Prepaid Card.

The FNB Visa Official Mascot Prepaid Card solution has been introduced to simplify the application process and ensure that successful Ticket Applications can be confirmed immediately to customers.

I have attempted to pay online, however my payment has been unsuccessful. What should I do?

Within the specified payment deadline you are provided with three (3) attempts to make payment, after 3 failed attempts to pay for your order, the Ticket request will be cancelled. Prior to attempting to make payment for the third time we recommend that you contact your issuing card company/ authorizing bank (who has provided the card) to ensure your payment card is activated to make online transactions (enabled to make purchases via the internet). If your card is not enabled to transact online please request that the issuing company makes your card eligible for online payment. If you had attempted to pay 3 times and your issuing card company has now activated your card for online transactions please contact the FWCTC and we will attempt to reactivate your account to enable you the opportunity to pay for your Tickets. Please send an email communication to enquiries@2010fwctc.com. Alternatively, if your third attempt to pay online fails you are provided with the opportunity to pay by bank transfer, please follow the online instructions when prompted.

Please find below useful contact details for card issuing banks:

Standard bank (secure code): 086 120 1311
ABSA bank: https://acsabsa.bankserv.co.za/activation (012 317 3000)
Nedbank: 011 710 4332
First National Bank (FNB): 011369 2999
MasterCard Secure pay: 01129994540 or 0117803900

How can I verify bank account details I have received in order to make payment for 2010 FIFA World Cup South Africa™ Tickets?
In order to verify bank account details please refer to the PDF document which you can access via the link in the right hand column.

What is a FNB Visa Official Mascot Prepaid Card?
The FNB Visa Official Mascot Prepaid Card solution has been introduced to simplify the application process and ensure that successful Ticket Applications can be confirmed immediately to customers.

What if I need to get my money back from my FNB Official Mascot Prepaid Card?
Once a Ticket Application Form has been submitted, no ticket orders may be withdrawn, cancelled or changed. However, if your application is unsuccessful or only partially successful, the balance of the amount paid by you will be activated onto your FNB Visa Official Mascot Prepaid Card, and can be used for other transactions with other retailers that accept payment cards, or you can close the account with FNB and receive the balance value from your FNB Visa Official Mascot Prepaid Card in cash.

How and when will I get my Tickets?
2010 FIFA World Cup South Africa™ Tickets will not be distributed by post. Tickets may only be collected in South Africa.

If you applied online the payment card you used in your application will be utilised as the collection mechanism to pick up the tickets. If the payment card that you used expires prior to July 2010, or is lost or stolen, you must notify the FWCTC.

If you applied via the Official Ticket Application Form at a branch of FNB, your FNB Visa Official Mascot Prepaid Card will be utilised as the collection mechanism. It is important that you bring proof of identity (South African National ID / Passport) with you to verify that you are the named applicant and the rightful owner of the FNB Visa Official Mascot Prepaid Card.

For those individuals who have selected a Category 4 ticket product, it is mandatory to bring proof of residency (e.g. telephone account or water/electricity utility account) at the time of collection.

Tickets can be collected from official 2010 FIFA World Cup South Africa™ Ticket collection points in each of the 9 host cities from April 2010. The details of these collection points will be communicated closer to the time. If you have not received information regarding the location of the Ticket collection points by the end of April 2010, please send a request for information to enquiries@2010fwctc.co.za.

Who can collect my Tickets?
The Applicant must be the person who collects the Tickets.

If paid by payment card, it is essential for the Applicant to have the payment card used to pay for the Tickets; another form of identification (e.g. passport / South African National ID) may also be required.

If your payment has been loaded on to a FNB Visa Official Mascot Prepaid Card, it is essential for the Applicant to present this card together with proof of identity (e.g. passport / South African National ID).

How will I be notified if my application was successful or not?
Depending on the sales phase, you will either be notified within approximately 10 working days of your ticket application (during first-come-first-served sales phases) or within approximately 3 days of the completion of the random selection draw process (15th April 2009 or 1st February 2010).

If you applied online you will receive an email communication confirming the outcome of your application (successful, partially successful or unsuccessful).

If you applied via the paper Official Ticket Application Form:
All successful Applicants who provide a mobile/cell phone number or e-mail address in their Official Ticket Application Form will receive a confirmation message by SMS or e-mail indicating the tickets that they have been allocated and the amount of money drawn from their FNB Visa Official Mascot Prepaid Card.

All unsuccessful Applicants who applied via the Official Ticket Application Form who provide a mobile/cell number or e-mail address will also receive an SMS or e-mail indicating that they have been unsuccessful in their ticket application.

If you have not provided a mobile/cell phone number or e-mail address within your Official Ticket Application Form, you will be required to contact the FWCTC telephone number 083 123 2010 in order to establish the status of your application. All calls will be charged at applicable network rates.

By submitting your Official Ticket Application Form, you consent to these notification methods.

Can I amend my Ticket Application?
During Sales Phase 1 and 3 you are able to amend / delete your online Ticket request(s) up to the Sales Phase closing date.

If you applied online please re-visit the ordering website, upon entering the site you will be presented with a summary of your Ticket request(s) together with the functionality to edit your request(s).

Please note it will not be possible to amend Ticket Applications made during Sales Phases 2 and 4, as these are conducted on a first-come-first-served basis.

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FAQ’s - Domestic General Public Specific

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