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Where and when is the 2010 FIFA World Cup™ being held?
The 2010 FIFA World Cup™ is being hosted in South Africa from 11th June to 11th July 2010. There are ten FIFA World Cup™ venues in nine host cities. For further information please click on the link below:
http://www.fifa.com/worldcup/destination/index.html
Which teams are taking part?
There will be a total of 32 national teams participating in the 2010 FIFA World Cup South Africa™ including South Africa (the host nation). The remaining 31 teams are determined based on their success in qualifying matches taking place around the world throughout 2009.
What is the Match schedule?
Please click on the link below to connect you to the official Match Schedule:
http://www.fifa.com/worldcup/matches/index.html
What types of Tickets are available?
There are two types of ticket products available for 2010:
- Match Tickets. These are individual match tickets and are available for all matches (1-64).
- Team Specific Ticket Series (TSTs). These are ticket strips to follow the national team of your choice.
These are ticket strips to follow the national team of your choice. Depending on which TST Series you applied for, your TST Series may include between three and seven matches as shown below.
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TST Code
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Matches included in the TST Series
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No of Tickets
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TST3
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Group Matches
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3
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TST4
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Group Matches + Round of 16
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4
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TST5
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Group Matches + Round of 16 + Quarter-Final
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5
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TST6
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Group Matches + Round of 16 + Quarter-Final + Semi-Final
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6
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TST7
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Group Matches + Round of 16 + Quarter-Final + Semi-Final + Final
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7
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If your team is eliminated and your TST Series includes rounds after your team has been eliminated, your TST will remain valid to follow the team that progresses into the next round of the competition as indicated below.
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TOURNAMENT STAGE
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TICKETS RECEIVED PER TST SERIES IN YOUR SERIES INCLUDES THIS STAGE AND
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YOUR TEAM PARTICIPATES IN THIS STAGE
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YOUR TEAM DOES NOT PARTICIPATE IN THIS STAGE
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Group Matches
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A Ticket for each of your Team's 3 Group Matches (all 32 Teams that qualify for the 2010 FIFA World Cup™ will play their corresponding 3 Group Matches)
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Round of Sixteen Match
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A Ticket for your Team's Round of Sixteen
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A Ticket for the Round of Sixteen Match of the winner of your Team's Group
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Quarter-Final Match
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A Ticket for your Team's Quarter-final Match
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A Ticket for the winner of the Round of Sixteen Match you attended
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Semi-Final Match
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A Ticket for your Team's Semi-final Match
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A Ticket for the winner of the Quarter-final Match you attended
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The Final
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A Ticket to the final
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You can apply for TSTs for any of these teams for as long as they may still have an opportunity to qualify. If your application is successful, and your team qualifies to compete in the 2010 FIFA World Cup South Africa™, you will receive the tickets to the matches identified in the description of the TST Series you ordered (subject to receipt of full payment). If your team fails to qualify for the 2010 FIFA World Cup South Africa™, the amount paid will be refunded less only the non-refundable portion of the TST Service Fee for each series, which is 10% of the price of the group matches included in the TST for transactions in US Dollars is: 48 USD for Category 1 TST Series, 36 USD for Category 2 TST Series, 24 USD for Category 3 TST Series; or for transactions in South African Rands is: 336 ZAR for Category 1 TST Series, 252 ZAR for Category 2 TST Series, 168 ZAR for Category 3 TST Series and 42 ZAR for Category 4 TST Series.
Do I have to follow the team of the country where I live?
No, it is not necessary for you to reside in the country whose national team you wish to support. You may apply for a TST Series for any team.
Why is a TST Series to follow South Africa more expensive than for other teams?
South Africa will be playing in the opening match for the 2010 FIFA World Cup South Africa™. The opening match includes the Opening Ceremony and is a more expensive ticket than the other group matches. For this reason, the TST is more expensive for South Africa and will also be more expensive for Team A2 (to be confirmed after the 2010 FIFA World Cup South Africa™ Final Draw in December 2009).
What are the different Ticket categories and their prices?
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
The Opening Match includes the Opening Ceremony of the 2010 FIFA World Cup South Africa™ and therefore the Ticket Face Price is higher than the Face Price of tickets for the other Group Matches.
What is the Opening Match Premium?
For details of the Opening Match Premium please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
For details please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
There is no minimum age for children. All children must have their own Ticket to access the stadium.
Is there any reduced Ticket price for my child?
No. All Ticket prices apply to both adults and children.
How do I register to apply for Tickets online?
In order to apply online you first need to register in the FIFA.com Club on http://www.fifa.com/ (registration is free). Activation of your membership is not required in order to apply for tickets. To register in the FIFA.com Club please refer to the link below:
http://www.fifa.com/theclub/index.html
Once this step has been completed you will have the ability to request Tickets via the following link:
http://www.FIFA.com/worldcup/organisation/ticketing/applyfor/index.html
When can I apply for Tickets?
In order to ensure a fair and transparent allocation of tickets, the procedure for ticket allocation for the 2010 FIFA World Cup South Africa™ has been divided into five phases. These phases are intended to allow periods when tickets are allocated based on random selection draws and periods when tickets are allocated on a first-come-first-served basis. These phases are described in more detail below. This system was designed to address the fact that demand for tickets to many matches will exceed ticket supply, and to provide as many fans as possible with tickets.
Between the individual phases no applications can be submitted.
The dates given below are all subject to possible change without prior notice.
First sales phase: 20th February 2009 to 31st March 2009
During this sales phase, the allocation process will involve a random selection draw for all over-subscribed Matches or Team Specific Tickets. The first sales phase random selection draw will take place on 15th April 2009. Please note: it makes no difference whether you apply early, on 20th February 2009, or late, on 31st March 2009. Each correctly submitted application will have the same opportunity of being successful in the draw.
Second sales phase: 4th May 2009 to 16th November 2009
Ticket applications submitted during this sales phase will be processed, subject to availability, on a first-come-first-served basis - in the order the application is received.
Third sales phase: 5th December 2009 to 22nd January 2010
The procedure is the same as that of phase one: all correctly submitted applications received during this sales phase will be considered for allocation. If the number of applications for Match or Team Specific tickets exceeds the number of tickets available, tickets will be allocated by a random selection draw taking place on 1st February 2010. Please note: it makes no difference whether you apply early, on 5th December 2009, or late, on 22nd January 2010. Each correctly submitted application will have the same opportunity of being successful in the draw.
Fourth sales phase: 9th February 2010 to 7th April 2010
Ticket applications submitted during this sales phase will be processed, subject to availability, on a first-come-first-served basis - in the order of receipt.
Final / Last Minute sales phase: 15th April 2010 to 11th July 2010
Ticket applications will be processed on a first-come-first-served basis, however Ticket transactions will be conducted immediately at the point of sale.
What is the maximum number of Tickets I can request? / What are the household restrictions?
All Ticket Applicants can apply for up to four tickets per match for a maximum of seven matches. Alternatively Ticket Applicants can apply for a maximum of four Team Specific Ticket Series for the team of their choice.
Tickets cannot be purchased for different Matches being played on the same day.
All tickets ordered for a given match must be for the same ticket category, but Ticket Applicants can order different categories for different matches.
The Ticket Applicant must attend each match they have requested Tickets for.
All Ticket requests are subject to availability.
Can I apply for just one match?
Yes, it is possible to apply for Tickets for an individual match.
What methods of payment are accepted?
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
No. The only method of payment for requests via the website is payment card. Visa is the preferred payment card for the 2010 FIFA World Cup South Africa™.
Can I use a relative's or friend's payment card to pay for my Tickets?
The main Applicant must be the payment card holder and must be the person to collect the Tickets in South Africa. Additional identification may be required when collecting your 2010 FIFA World Cup South Africa™ Tickets.
When will I be charged?
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
No. All Tickets must be paid in full if your application is successful.
What and where is the Payment Card Security Code?
- a) The code is a security feature that allows the FWCTC and your Payment Card issuer to identify you as the cardholder and provide you with additional security against fraud.
- b) The Card Security Code is the last three digits of the number printed on the signature panel located on the back of your card.
If you have insufficient funds on your payment card account and therefore your payment is not processed successfully, your application will be cancelled.
I have attempted to pay online, however my payment has been unsuccessful. What should I do?
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
How can I verify bank account details I have received in order to make payment for 2010 FIFA World Cup South Africa™ Tickets?
In order to verify bank account details please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
What do I do if my payment card is lost or stolen or expires before I pick up my tickets?
You must advise the FWCTC immediately via this link. We also recommend that you report your card lost or stolen to your card provider and to the Police.
How secure is the transfer of my payment card and personal information when making a request online?
To ensure the security of your payment card and personal information for your Ticket request, we use the latest Secure Socket Layer (SSL) technology. SSL technology securely transfers credit card and other sensitive data over the internet.
What is a FNB Visa Official Mascot Prepaid Card? Please select the link below:
Please select the link below:
As the Applicant, you will need to provide your personal information, as indicated below, within the Ticket Application. Your guests will also be required to provide personal information to you so that you can complete the application. In all cases, each Applicant and guest will need to provide the following details:
- o Title
- o First Name
- o Surname
- o Date of Birth
- o Nationality
- o Passport Reference / South African National ID Reference
As the Applicant you will also need to provide the following details:
- o Home Address (must be a street address, not a P.O. Box)
- o Contact Details (email and telephone number, ideally a mobile/cell number)
- o Payment Details
The personal details are required in order to facilitate the successful processing of applications and the collection of Tickets. Your contact details will also be utilised to provide you with important information regarding your Ticket Application. In accordance with the General Terms and Conditions for the Use of Tickets and the Public Sales Regulations, the personal data that you submit will, subject to applicable law, be used, processed, stored, and transferred to third parties (located both within and outside of South Africa) for purposes relating to Ticket sales and allocation procedures, relevant safety and security measures and/or rights protection measures in connection with the event. We seek your consent to this use of the data as part of the application process.
Why do I have to provide my passport / South African National ID reference?
Your passport / South African National ID reference is one of the mandatory details to be provided in order to complete your application. Please note that most nationalities will require a visa to enter South Africa and that it is your own responsibility to seek information in order to obtain a visa.
I do not have a passport, what should I do?
Unless you are a South African resident you will need a passport reference in order to request Tickets and to enter South Africa.
My Guests' do not have a passport, what should I do?
Unless they are nationals of South Africa they will need a Passport reference in order to request Tickets and to enter South Africa. If they are nationals of South Africa and do not have a Passport, they may use their National Identification Reference.
Why do I have to provide my Guests' passport reference?
Guest passport reference details are mandatory in order to identify your guests and to facilitate the successful processing of applications. The data is required for purposes relating to Ticket allocation procedures, relevant safety and security measures and/or rights protection measures in connection with the event. Consent to this use is required as part of the application process.
What happens if my form is incorrect or incomplete?
If your form is incorrect or incomplete your application will be rejected - please ensure you have filled in your application form as carefully as possible.
How and when will I get my Tickets?
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
Who can collect my Tickets?
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
A Ticket Terminal is a ticketing machine (kiosk) which will be used by the general public to print their Tickets in South Africa at the Ticket collection points. The details of the Ticket collection points will be communicated at a later date.
How can I find where the nearest Ticket Terminal is?
You will receive a communication with all the Ticket collection points, the so called Venue Ticketing Centres, where you can find Ticket Terminals in order to print your Tickets together with the operating times. Ticket Terminals are expected to be operational from April 2010. If you have not received information regarding the location of the Ticket collection points by the end of April 2010, please send a request for information to enquiries@2010fwctc.com
What is a Venue Ticketing Centre?
The Venue Ticketing Centre is the office where the FWCTC manages the Ticketing Operations in each of the Host Cities and where the ticket terminals will be housed.
I applied online and have not received my initial notification email, what do I need to do?
If you do not receive the notification email, please check your spam or bulk email folder. You may prefer to add enquiries@2010fwctc.com to your list of permitted email addresses under your contacts, prior to registration. If you still cannot find this email, it is possible that you entered your email address incorrectly at the time of applying. Please click here for contact details of the FWCTC.
When will I know if my application was successful?
Depending on the sales phase, the Applicant will either be notified within approximately ten working days of their ticket application (during first-come-first-served Sales Phases) or within approximately three days of the completion of the random selection draw processes (15th April 2009 or 1st February 2010 for the Second and Fourth Sales Phases respectively).
How will I be notified if my application was successful or not?
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
It includes important information related to your Ticket requests and you can check if your application for Tickets has been successful.
My username and password is not recognised, why?
Please check that you are using the correct username and password. If you have forgotten your FIFA.com Club account password please select ‘Forgot your password?' within the link below:
http://www.fifa.com/theclub/index.html
Alternatively, it may be that you are attempting to enter your details within the incorrect area. There are the following Ticket request channels available online for the general public:
- 1. The general public Ticketing website for fans around the world to apply for 2010 FIFA World Cup South Africa™ Tickets via the following link:
http://www.fifa.com/worldcup/organisation/ticketing/index.html
- 2. The general public Ticketing website for fans around the world to apply for FIFA Confederations Cup South Africa 2009 Tickets via the following link:
- 3. Supporters of the FIFA Confederations Cup South Africa 2009 participating teams had the opportunity to apply for Tickets via the Member Association website via the following link (the ordering phase has now closed):
http://www.fifa.com/confederationscup/organisation/ticketing/overview.html
https://pmatickets.fifa.com/Web/LandingPage.aspx
Can I amend my Ticket Application?
Please refer to the relevant Frequently Asked Questions (FAQ's) by selecting the link below specific to your residency.
In accordance with the Sales Regulations and General Terms and Conditions that each ticket holder agreed to in connection with the ticket application process, ticket holders may not sell, offer for sale, resell, donate or otherwise transfer their ticket in any way, without the specific prior written approval of FIFA. Transfer requests will be considered in accordance with the Ticket Transfer Policy defined by FIFA and available on http://www.fifa.com/ once issued. The purposes for the rule limiting ticket transfers include: (a) event security, (b) consumer protection, and (c) economic fairness as described generally below.
What if my ticket is lost, destroyed or stolen?
TREAT YOUR TICKETS WITH CARE AND KEEP THEM IN A SAFE LOCATION AT ALL TIMES. Due to security concerns, duplicate Tickets will not be issued, because duplicate Tickets could result in more spectators entering the Stadium than the Stadium could safely accommodate. If you know that your ticket has been lost or stolen, please contact the FWCTC immediately. Click here for FWCTC's contact details.
Can I choose where I sit?
No. Seating is determined by the category of ticket purchased and a specific seat will be assigned to each ticket.
Seats in category 1 are generally located alongside the pitch.
Seats in category 2 are generally located adjacent to category 1, in the corners.
Seats in category 3 are generally located adjacent to category 2 behind the goals or in the corners.
Seats in category 4 are generally located behind the goals, and are only available to residents of South Africa.
Each Stadium is configured differently, however, so the general rules should not be considered definitive in each circumstance.
Tickets for seats requested on one Ticket Application will, wherever possible, be allocated adjacent to one another. FIFA cannot offer adjacent seats to persons submitting separate Ticket Applications. Seats may not always be allocated together in the same section or block of seats.
Are there Tickets for persons with wheelchairs?
A limited number of Tickets for wheelchair users will be available exclusively for persons who, due to disability, are unable to attend a football match without using a wheelchair. All wheelchair users applying for Tickets must select a Wheelchair Ticket. For each purchased Wheelchair Ticket a complimentary Ticket will be provided for a companion. Please note that the companion's details will also be requested (first name, surname, date of birth and passport / South African ID reference).
What if I am disabled and need other accommodations?
Ticket Applicants with other disabilities, including visual impairment, requiring specific accommodation recognised by law should contact the FIFA World Cup Ticketing Centre via enquiries@2010fwctc.com regarding their specific requirements.
Why didn't I get the category I applied for?
This is because the category you applied for was not available and you selected the option whereby you agreed to accept Tickets of a lower category if your original choice was not available.
Who can I ask if I have a question regarding the ticket application process?
Please refer to the "Frequently Asked Questions" section. Should your question still be unanswered please contact the FWCTC. Please click here for the contact details of the FWCTC.
What is FIFA doing about hooligans?
FIFA is working closely with all participating National Football Member Associations and authorities to ensure that individuals who have been banned from attending football matches are not able to purchase Tickets. If a successful applicant is later found to be included in a National / Member Association's list of banned individuals, that person's application will be cancelled.
Where else can I get Tickets?
The 2010 FIFA World Cup™ Ticketing Centre (FWCTC) is FIFA's service provider for the sale of 2010 FIFA World Cup South Africa™ Tickets. Alternative official channels include:
- The Participating Member Associations will have an allocation of Tickets which will be made available to their supporters.
- FIFA is also operating an Official Hospitality Program and Tour Operator Programme For further details please visit http://www.fifa.com/
To ensure you apply for 2010 FIFA World Cup™ Tickets via an official sales channel please click here.
I have Tickets. How do I get accommodation?
A wide variety of hotels, bed and breakfasts, guest houses and game lodges are available in South Africa. Accommodation can be secured directly from these establishments, through tour operators, accommodation websites and other sources. The 2010 FIFA World Cup™ Accommodation Office (FWCAO), which is a trading name of MATCH Event Services (Pty) Limited, has a significant inventory of accommodation as well. For information, please visit the following link:
http://hotels.fifa.com/Welcome.aspx?language=en
The FWCAO recommends that you secure accommodation, as well as international transportation to and from South Africa, early due to anticipated high demand. Who is the 2010 FIFA World Cup™ Ticketing Centre?
The 2010 FIFA World Cup™ Ticketing Centre ("FWCTC") is a trading name of MATCH Event Services (Pty) Limited (South African company registration number: 2006/003884/07) which has been appointed as the service provider to 2010 FIFA World Cup™ Ticketing Pty Limited (FIFA) for the sale of FIFA Confederations Cup South Africa 2009 and 2010 FIFA World Cup South Africa™ Tickets.
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