2014 FIFA World Cup Brazil™

12 June - 13 July

2014 FIFA World Cup™

Information on Volunteer Programme

The Local Organising Committee of the 2014 FIFA World Cup™ launched its Volunteer Programme on 21 August 2012. The programme will be reopened in September 2013. FIFA.com answers some of the most Frequently Asked Questions relating to the process.

*1. What is the Volunteer Programme? *The Volunteer Programme is an opportunity for thousands of Brazilians and non-nationals to take part in the 2014 FIFA World Cup Brazil by volunteering their time or services to the Local Organising Committee.

*2. How many volunteers will participate in the 2014 FIFA World Cup? *There will be approximately 15,000 people at the 2014 FIFA World Cup who will be working in activities directly linked to the hosting of the events or at the stadiums.

*3. What are the minimum and maximum ages to be a volunteer? *Volunteers must be at least 18 years old before the start of the event they apply for. There is no upper age limit.

4. How can I become a volunteer? *The Volunteer Programme will reopen on 9 September. The registration will be made through *FIFA.com

5. I'm having problems with my password and therefore cannot register. How should I proceed? *Your password must be at least 8 characters long and must include at least one letter, one number and one of the following special characters: ! " # $ %& ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ { | } ~ ¡ ¿. Your password must be different from your email address and must not contain blank spaces. 6. Can I still volunteer if I have a disability? *Yes. The Local Organising Committee is dedicated to making the Volunteer Programme for the 2014 FIFA World Cup Brazil and their related events an equal-opportunity process.

*7. Are there other Volunteer Programmes in existence? *The Volunteer Programme for the 2014 FIFA World Cup Brazil and their related events is unique and the sole responsibility of the Organising Committee. There will be volunteer programmes developed by the Federal Government and the host cities, which will select candidates to welcome tourists, work at the FIFA Fan Fests and other areas directly related to the cities.

*8. How does the selection process work? *The process will consist of distinct phases (some of which can be done online, others that will require the presence of candidates). Applicants must complete all the required stages and be approved in same. These include:

  • Online application: finished
  • General Online Training
  • Group Dynamics (For residents in host states of Brazil)
  • Specific Online Training
  • Specific Training

9. How can I track the progress of the Volunteer Programme over time? *All information will be published on *FIFA.com, with information also available on each volunteer’s registration page.

*10. What will the Organising Committee do with my personal information? *The Organising Committee will be responsible for your personal information and will treat this as confidential. However, you should be aware that a screening process, including checks for criminal records, will be conducted on all candidates.

*11. Can I choose which area I want to work in? *Applicants can specify their preferred areas, but during the selection process, the profile of each individual and their respective skills will be verified and assessed. It is important to understand that each vacancy requires specific knowledge, skills and available time and, for the purpose of offering positions, this information will be matched to available candidates to achieve the best possible results.

*12. What will I receive for working at the FIFA World Cup and associated events? *By its nature, voluntary work does not receive financial remuneration, so there will be no salaries or assistance in paying accommodation. However, so volunteers do not incur expenses, those who offer their time, services and commitment to FIFA and the Organising Committee will be provided with uniforms, assistance with the costs of travelling to their place of work (from within the Host City) as well as meals for the periods in which they are working.

*13. How long does a shift last while volunteering? *A voluntary work shift lasts ten hours.

*14. For how long do I need to be available in order to volunteer for an event? *You must be available for at least 20 consecutive days to volunteer for an event.

*15. Are there different categories of volunteers? *There are certain functions that have very particular requirements and, as such, these necessitate specific skills and knowledge. Because of this the Programme will have two categories: Specialist and General staff.
Specialists will attend to areas such as the media, language services and the medical department.
General volunteers will attend to all other work areas and will be focusing on dealing with the public in general.

*16. I don’t live in any of the FIFA World Cup Host Cities. Can I still volunteer? *You can apply online no matter where you live. However, you should know that you will have to be available to work for a set period in the city you choose or are allocated, and the Organising Committee will not be providing any type of assistance with the costs of staying in said location.

*17. How can I contact the Volunteer Programme? *By e-mailing voluntarios@brasil2014.com.br

*18. Will volunteers be able to attend the games? *No seats will be allocated to volunteers. Some volunteers may be working in the stands on matchdays or in areas with a view of games, but it is important to understand that you will be working and will not have time to attend as a spectator. However, there will be Volunteer Centres where the matches will be screened, and volunteers can access these for the duration of their breaks.

*19. Is it obligatory to speak good English to join the Volunteer Programme? *Not all the positions require foreign-languages skills. However, for certain functions this will be part of the selection criteria.

*20. How can I apply if I live outside Brazil? *Before the selection process begins, specific information will be given on how overseas applicants (both Brazilians and non-nationals) will be contacted. Applicants are entirely responsible for obtaining their own visas.

*21. Will there be a new application window? *Yes. The Volunteer Programme will reopen on 9 September.

* 22. I have already applied to the Volunteer Programme. Now that it will be reopened, do I need to register again?  *No. Just keep on following the process by accessing your profile.