Functional areas

Volunteers in the 2010 FIFA World Cup™ will serve in specific functional areas based on the requirements of the 2010 FIFA World Cup Organising Committee (OC), FIFA and the official Host Cities.

Functional Area Descriptions

2010 FIFA World Cup South Africa™ Organising Committee Volunteer Functional Areas

1. Accreditation
2. Administration
3. Environmental Services
4. Welcome and Information Services
5. Information Technology and Telecommunication
6. Language Support
7. Rights Protection Programme
8. Logistic Services
9. Marketing
10. Media
11. Protocol Services
12. Spectator Services
13. Ticketing
14. Transportation
15. Hospitality Services
16. Volunteer Management

Accreditation
Accreditation is a crucial element of the event and is the backbone of security that controls access to any area that the Organising Committee is responsible for. The accreditation department will provide personalised identifications cards (better known as Accreditation Cards) for all officials, teams, media representatives, volunteers, service providers and local co-workers. Accreditation is important as this is an optimal method to control access to specific venues. A volunteer in this department will meet and greet persons who have applied for accreditation at the accreditation centre, and will be responsible for the production and issuing of the identity document. You will also assist in distributing daily passes and handle any issues arising from persons seeking accreditation. With very few exceptions, accreditation volunteers work in specific, fixed locations near the stadium. The ability to communicate in at least one language of a participating nation would be advantageous and you will be expected to be computer literate.

Administration
You will assist with administrative support and should ideally have a strong interest in (or be engaged in) general administration or be studying in and towards such a field. Your focus may well also be in that of becoming (or be engaged in or as) a Personal Assistant and or Administration Manager or an Executive Secretary. A further advantage could also be your interest in Sports Administration and or related background. Key tasks will include supporting the Venue Coordinators and Functional Area Managers. You will assist different departments such as broadcasting, finance, procurement and insurance with general administrative related duties, which include, but are not limited to photocopying, faxing, filing and collating of documents. Computer literacy would be advantageous.

Environmental Services
In raising environmental awareness amongst football tournament spectators, environmental volunteers will be expected to be at key points in the stadia to direct and assist spectators in disposing their waste products into demarcated containers. You are expected to have an interest in environmental management and waste management. You should be able to inform spectators of the environmental management initiatives in the stadia precinct. You will oversee the implementation of the Green Goal programme. Communication skills and conflict management will be essential for all volunteers.

Welcome and Information Services
As a Welcome and Information Services volunteer you will play a key role in receiving guests at different ports of entry into South Africa. You will man the Welcome and Information Desk at various venues such as the airports, official hotels, and stadia. Information regarding the transport routes, event schedules and general information will be shared at these venues. The ability to communicate in at least one language of a participating nation would be advantageous as would knowledge of South Africa and the host city. Computer literacy would be beneficial.

Information Technology and Telecommunication (it & t)
The IT&T Solution provides all of the IT, Telephony and Broadcast elements that are required in the lead up, build out, supporting events and the event itself. IT&T Volunteers will be required to service the OC IT&T as well as MATCH IT. An Information Technology and Telecommunications volunteer, will need to possess competency in computer literacy, and to have knowledge of both computer hardware and software applications (for example Microsoft Office, Internet Explorer, etc).Your duties will include, but is not limited to, the unpacking of computer equipment, the installation and support of IT hardware (desktop computers, laptops, copiers, printers, etc.), and the installation of software applications. You should also possess some knowledge of the workings of telecommunications networks and/or equipment, for instance, cellular telephones, mobile networks and subscriber interface module (sim) cards.

Language Support
To volunteer for Language Support, you will need to have a good command of the English language. You will be required to assist with language interpretation from English to any of the foreign language(s) of your competency, and vice versa. You are expected to be courteous, friendly, and approachable; and be customer-oriented. You will have the unique opportunity of working with and meeting people from all walks of life and will assist various functional areas where there is a language requirement. Your tasks will include, but is not limited to, assisting with language interpretation as and when required by spectators, guests and service providers.

Rights Protection Programme
A volunteer in the Rights Protection Programme (RPP) is expected to be courteous, customer-friendly, and approachable, and be a good listener. A basic appreciation of marketing is required and hence a preference will be given to law and marketing students studying in this field. The 2010 FIFA World Cup™ presents a unique opportunity to earn income, yet people may not be aware of the importance of respecting the legal framework and the legal rights of the organisers of the tournament, including the rights of the commercial affiliates, broadcasters and other media groups. You will assist with providing insight and education to a number of visitors and local communities who will form part of this great tournament on the importance of respecting the by-laws, the rights of others and co-operating with the law enforcement agencies. One of your main tasks would be to form part of the RPP team who would look after the rights of the tournament's commercial affiliates, broadcasters and organisers of the tournament but not the enforcement of law.

Logistic Services
Logistic Services provides a complete freight- and venue logistics service to FIFA™ Rights Holders at official event venues during official FIFA™ events in accordance with FIFA™ requirements and OC operations. You will assist with the planning, executing and controlling logistical processes required in managing the logistical elements of all functional areas. Volunteers will be involved in all logistics processes. Key tasks include but are not limited to constant radio contact with colleagues to monitor goods being delivered / removed, checking delivery notes at the Log Point and ensuring recipient signature upon exit, directing delivery vehicles to the Parking Area / Drop-off point and check cargo against delivery note, escorting persons from drop-off, storage- or installation / usage point, management of the entry and egress of delivery vehicles throughout entire logistics process (timing / scheduling). Additional areas of operation will include the project management office as well as hospitality. Local knowledge, previous experience in the logistic / supply chain environment (at an operational level) as well as computer literacy would be beneficial.

Marketing
The scope of your work as a marketing volunteer includes supporting the 2010 FIFA World Cup™ and other associated events in a variety of activities related to signage, branding, merchandise and commercial display areas, food and beverage kiosks/concessions, gift handling, official mascot and youth programme. You are expected to have a related background or to be studying a related course. This will help to fully appreciate the high standard of display, big brand activation, and communication, and the desired official event look and feel that must be achieved and maintained at all times. The nature of work will at times be quite operational and physically demanding, therefore successful volunteers will need to be energetic, mobile and have initiative. Monitoring and reporting of any branding, signage or advertising elements that don't comply with the event specification are also essential. Good communication skills, attention to detail and computer literacy are all desirable attributes.

Media
Each stadium will have a Stadium Media Centre (SMC). The SMC will be the "home" for thousands of journalists, photographers and broadcasters from across the globe. The media will depend on your help and services to be able to work and inform the whole world about the 2010 FIFA World Cup™. As a media volunteer you will be the face of your country in the eyes of the journalist and you will get a unique insight in what goes on behind the scenes in the media and sporting world. Your tasks include, but are not limited to being the main contact for the media for all their queries, guiding and directing the media to the different media areas including the media tribune and the pitch, assisting in the press conference room and mixed zone, assisting the photographers on the pitch, assist with manning the internet corner, and supporting the FIFA™ Media Officers and the OC Venue Media Operations Officers. Volunteers will advise media on how to use our telephony services, advise media regarding the mobile services available to them and proactively ensure all media are free of technical problems. As a media volunteer it is expected of you to have an interest in journalism, to be service-minded and attentive and be able to stand stress. In addition, computer literacy would be beneficial.

Protocol Services
Protocol services represent a critical aspect of the OC/FIFA delegate's first impression of South Africa; and as such the service must be delivered with professionalism and efficiency to leave a lasting positive impression of South Africa. Your ability to speak English as well as the ability to communicate in at least one other language of a participating nation would be advantageous. Your insight into hospitality and protocol will be an added advantage to making guests feel welcome. You will be expected to assist with welcoming, ushering and making guests feel welcome in South Africa from their arrival until they depart. Your tasks will include, but is not limited to, assisting the OC Protocol department with the distribution of invitations and following up on RSVPs, ushering and seating of VVIPs and VIPs at the stadium tribunes, be runners as required as well as assisting at other venues and events such as hotels and official OC banquets.

Spectator Services
As a Spectator Services Volunteer you act and perform a function in support of the overall security plan for the competition. Given the fact that the security functions are perceived as a cold function you as a spectator volunteer will be very friendly and kind thus leaving a good impression with all spectators and participants. You must be a highly motivated, self driven and very enthusiastic person who has a general love and enthusiasm for public safety. You must be conversant in English for ease of communication, but an added advantage would be to speak one of the four official FIFA™ languages. You should be a team player and be prepared to work hard for the entire duration of the event, ensuring that all spectators to the event have a convenient, safe, seamless, and enjoyable experience. You will have an opportunity to meet and interact with vast range people, locally and internationally. As a Spectator Services Volunteer it is very crucial that you understand the importance of time and professionalism, because you would be the first line of safety management to any entrance of each stadium and therefore any delays can lead to serious tournament disruptions that can compromise the image of the event, FIFA™ and South Africa. You should be able to work under pressure, manage stress well, and work early hours or late nights. Your task will include, but are not limited to, assisting the spectator with information while waiting to enter the venue or the Magnetometer (search area), queue busting, and assisting spectators at search areas by informing them about the procedure to follow when going through the search area but not the enforcement of law, assisting Stewards in guiding the spectators into the correct area and assisting with all stadium information and tournament schedules.

Ticketing
The ticketing department co-ordinates all relevant processes related to match tickets. As a ticketing volunteer it is expected of you to be warm, friendly, approachable, customer oriented, service minded and attentive. You will have the opportunity to shape the travelling supporters' experience for the event. An ability to communicate in any of the four FIFA official languages namely English, French, German and Spanish - as well as other local South African languages would be advantageous as would computer literacy. You will be expected to assist in the ticketing operations at Venue Ticketing Centres, the printing and distribution of tickets for both domestic and international football fans and assisting in match day operations at the Stadium Ticket Centres and ticketing clearing turnstiles at the stadium.

Transportation
Volunteers will be assigned to a wide range of interesting tasks throughout the transportation network. Those volunteers with relevant experience will help maintain the vehicle fleet, or act as assistants to our professional transport manager and service provider. You will assist with directional services during match days in the dedicated parking areas within the stadium perimeter as determined by the OC and FIFA. A handful of selected volunteers will provide a link between the professional drivers and the volunteer team as a whole. A transport volunteer will be the first point of contact with delegates and spectators and are thus expected to be very friendly and professional thus leaving a good impression with our visitors. You are also expected to understand the importance of time and professionalism, as transport delays can lead to serious tournament disruptions that can compromise the image of the event. Driving experience and a valid driving licence, the reading of maps and clear understanding of the respective city routes as well as computer literacy will be required.

Hospitality Services
Hospitality services volunteers will assist with guiding guests, spectators, or delegates to their suites, seating or would assist the organisers with any other support they would require. Hospitality services volunteers will also help with informing guests, spectators, or delegates with relevant information that would make the person's experience more enjoyable. Your tasks will include, but are not limited to, administration and event logistics. Experience in the field of hospitality and the ability to work for extended hours under pressure would be beneficial.

Volunteer Management
You will be working closely with the OC Volunteer Co-ordinator and volunteer support staff and you would need to have some experience in working with/or the management of volunteers. You will be assisting during the implementation and close down phase of the programme. With your support the volunteer programme would be ready to welcome all the volunteers during their working day. Your tasks will include assisting with the set-up of the volunteer centre and ensuring a smooth and efficient operation thereof.

Host City Volunteer Functional Areas

Please note that these functional areas may not be applicable to all host cities and we therefore request you to select two functional areas.

1. Accreditation
2. Administration
3. Environmental Services
4. Welcome and Information Services
5. Information Technology and Telecommunication
6. Language Support
7. Rights Protection Programme
8. Logistic Services
9. Marketing
10. Media
11. Protocol Services
12. Fan Services
13. Transportation
14. Volunteer Management

Accreditation
Accreditation is a crucial element of the event and is the backbone of security that controls access to any area that the Host City is responsible for. Accreditation is important as this is an optimal method to control access to specific venues in the respective Host Cities. Your tasks will include, but is not limited to volunteer accreditation support, distributing accreditation cards and dealing with issues arising from persons seeking accreditation. The ability to communicate in more than one language would be advantageous and you will be expected to be computer literate.

Administration
You will assist with general administrative support at Host City Volunteer Centres or any area where administrative support is required. You should ideally have a strong interest in administration or be studying in and towards such a field. Your focus may well also be in that of becoming (or be engaged in or as) a Personal Assistant and or Administration Manager or an Executive Secretary. A further advantage could also be your interest in Sports Administration and or related background. You duties will include, but is not limited to photocopying, faxing, filing and collating of documents. Computer literacy would be advantageous.

Environmental Services
In raising environmental awareness amongst football tournament supporters, environmental volunteers will be expected to be at key points in the city to direct and assist visitors in disposing their waste products into demarcated containers. You are expected to have an interest in environmental management and be able to inform visitors of the environmental management initiatives. You will support the implementation of the host city environmental campaigns. Communication skills and conflict management will be essential for all volunteers.

Welcome and Information Services
As a Welcome and Information Services volunteer you will play a key role in receiving guests at different ports of entry into South Africa. You will man the Welcome and Information Desk at various venues such as the airports, official hotels, transport hubs, public viewing areas and fan parks in the city. In addition you may be deployed in areas such as Park and Rides and Park and Walks. Information regarding Park and Rides, Park and Walks, transport routes, event schedules, match schedules and general information will be shared.The ability to communicate in at least one language of a participating nation would be advantageous as would knowledge of South Africa and the host city. Computer literacy would be beneficial.

Information technology and Telecommunication (IT & T)
IT&T Volunteers will be required to service the Host City IT&T and volunteer department. An Information Technology and Telecommunications volunteer, will need to possess competency in computer literacy, and to have knowledge of both computer hardware and software applications (for example Microsoft Office, Internet Explorer, etc).Your duties will include, but is not limited to, the unpacking of computer equipment, the installation and support of IT hardware (desktop computers, laptops, copiers, printers, etc.), and the installation of software applications. You should also possess some knowledge of the workings of telecommunications networks and/or equipment, for instance, cellular telephones, mobile networks and subscriber interface module (sim) cards.

Language Support
To volunteer for Language Support, you will need to have a good command of the English language. You will be required to assist with language interpretation from English to any of the foreign language(s) of your competency, and vice versa. You are expected to be courteous, friendly, and approachable; and be customer-oriented. You will have the unique opportunity of working with and meeting people from all walks of life. Your tasks will include, but is not limited to, assisting with language interpretation as and when required by visitors, spectators, guests and service providers. The knowledge of sign language would be an advantage.

Logistic Services
You will assist with the planning, executing and controlling logistical processes required in managing the logistical elements in the Host City Volunteer Centres and will also assist other Host City departments who would potentially require assistance. Volunteers will be involved in logistics processes at fan parks and public viewing areas amongst others. Local knowledge, previous experience in the logistic / supply chain environment (at an operational level) as well as computer literacy would be beneficial.

Marketing
The scope of your work as a Host City marketing volunteer includes the distribution of promotional material, assisting with Host City marketing related functions, the setting up of promotional material and branding on behalf of the Host City. You are expected to have a related background or to be studying a related course. This will help to fully appreciate the high standard of display, big brand activation, and communication, and the desired official event look and feel that must be achieved and maintained at all times. The nature of work will at times be quite operational and physically demanding, therefore successful volunteers will need to be energetic, mobile and have initiative. Good communication skills, attention to detail and computer literacy are all desirable attributes.

Media
As a media volunteer you will be the face of the Host Nation in the eyes of the journalist and you will get a unique insight in what goes on behind the scenes in the media and sporting world. Your tasks include, but are not limited to being the main contact for the media for all their queries, guiding and directing the media to the different media areas, assisting in the press conference room. As a media volunteer it is expected of you to have an interest in journalism, to be service-minded and attentive and be able to stand stress. In addition, computer literacy would be beneficial.

Protocol Services
Protocol services represent a critical aspect of the visitor's first impression of the Host City and South Africa; and as such the service must be delivered with professionalism and efficiency to leave a lasting positive impression of South Africa. A Protocol Volunteer will be expected to assist the Host City protocol department with welcoming, ushering and making guests feel welcome in the city from their arrival until they depart. Your insight into protocol and hospitality will be an added advantage to making guests feel welcome. Your ability to speak English as well as the ability to communicate in at least one other language of a participating nation would be advantageous.

Fan Services
Host Cities will have dedicated fan parks and public viewing areas. As a Fan Services Volunteer you will assist the Host City in support of the overall management of the venue. You will be assisting in areas such as directional services, access control, providing general information regarding matches and tourism, logistics and hospitality at these venues. You must be a highly motivated, self driven and very enthusiastic person who has a general love and enthusiasm for public safety. You must be conversant in English for ease of communication, but an added advantage would be to speak more than language. You should be able to work under pressure, manage stress well and work early hours or late nights.

Transportation
Volunteers will be assigned to a wide range of interesting tasks throughout the transportation network within the Host City such as Park and Rides, Park and Walks and Traffic Free Zones (TFZ) and/or Traffic Warning Zones (TWZ). Transport volunteers will help maintain the vehicle fleet, assist in controlling the movement of authorized vehicles into the (TFZ) and/or (TWZ) or. You may be requested to provide guests with all requested information regarding the transport system, including shuttle schedules, routes and load zone locations. Transport volunteers will be the first point of contact with delegates and spectators and are thus expected to be very friendly and professional thus leaving a good impression with our visitors. You are also expected to understand the importance of time and professionalism, as transport delays can lead to serious tournament disruptions that can compromise the image of the event.

Volunteer Management
You will be working closely with the HC Volunteer Co-ordinator and volunteer support staff and you would need to have some experience in working with/or the management of volunteers. You will be assisting during the implementation and close down phase of the programme. With your support the volunteer programme would be ready to welcome all the volunteers during their working day. Your tasks will include assisting with the set-up of the volunteer centre and ensuring a smooth and efficient operation thereof.

Final Draw for the 2010 FIFA World Cup South Africa™ Functional areas

1. Accreditation
2. Administration
3. Welcome and Information Services
4. Information Technology and Telecommunication
5. Language Support
6. Logistic Sevices
7. Marketing
8. Media
9. Protocol Services
10. Transportation
11. Volunteer Management

Welcome and Information services
As a Welcome and Information Services volunteer you will play a key role in receiving guests at different ports of entry into South Africa and will work closely with the transport department. You will man the Welcome and Information Desk at various venues such as the airports and official hotel. Information regarding the transport routes, event schedules and general information will be shared at these venues. The ability to communicate in at least one language of a participating nation would be advantageous as would knowledge of South Africa and the host city. Computer literacy would be beneficial.

Information Technology and Telecommunication (It & T)
The IT&T Solution provides all of the IT, Telephony and Broadcast elements that are required in the lead up, build out, supporting events and the event itself. IT&T Volunteers will be required to service the OC IT&T as well as MATCH IT. An Information Technology and Telecommunications volunteer, will need to possess competency in computer literacy, and to have knowledge of both computer hardware and software applications (for example Microsoft Office, Internet Explorer, etc).Your duties will include, but is not limited to, the unpacking of computer equipment, the installation and support of IT hardware (desktop computers, laptops, copiers, printers, etc.), and the installation of software applications. You should also possess some knowledge of the workings of telecommunications networks and/or equipment, for instance, cellular telephones, mobile networks and subscriber interface module (sim) cards.

Logistic Services
Logistic Services provides a complete freight- and venue logistics service to FIFA™ Rights Holders at official event venues during official FIFA™ events in accordance with FIFA™ requirements and OC operations. You will assist with the planning, executing and controlling logistical processes required in managing the logistical elements of all functional areas. Volunteers will be involved in all logistics processes. Key tasks include but are not limited to constant radio contact with colleagues to monitor goods being delivered / removed, checking delivery notes at the Log Point and ensuring recipient signature upon exit, directing delivery vehicles to the Parking Area / Drop-off point and check cargo against delivery note, escorting persons from drop-off, storage- or installation / usage point, management of the entry and egress of delivery vehicles throughout entire logistics process (timing / scheduling). Local knowledge, previous experience in the logistic / supply chain environment (at an operational level) as well as computer literacy would be beneficial.

Marketing
The scope of your work as a marketing volunteer includes supporting the marketing department in a variety of activities related to signage, branding and gift handling. You are expected to have a related background or to be studying a related course. This will help to fully appreciate the high standard of display, big brand activation, and communication, and the desired official event look and feel that must be achieved and maintained at all times. The nature of work will at times be quite operational and physically demanding, therefore successful volunteers will need to be energetic, mobile and have initiative. Monitoring and reporting of any branding, signage or advertising elements that don't comply with the event specification are also essential. Good communication skills, attention to detail and computer literacy are all desirable attributes.

Media
The Venue Media Centre will be the "home" for thousands of journalists, photographers and broadcasters from across the globe. The media will depend on your help and services to be able to work and inform the whole world about the 2010 FIFA World Cup™. As a media volunteer you will be the face of your country in the eyes of the journalist and you will get a unique insight in what goes on behind the scenes in the media and sporting world. Your tasks include, but are not limited to being the main contact for the media for all their queries, guiding and directing the media to the different media areas including the media centre, mixed zone and the Draw hall, assist with manning the internet corner, and supporting the FIFA™ Media Officer and the OC Venue Media Operations Officer. Volunteers will advise media on how to use our telephony services, advise media regarding the mobile services available to them and proactively ensure all media are free of technical problems. As a media volunteer it is expected of you to have an interest in journalism, to be service-minded and attentive and be able to stand stress. In addition, computer literacy would be beneficial.

Protocol Services
Protocol services represent a critical aspect of the OC/FIFA™ delegate's first impression of South Africa; and as such the service must be delivered with professionalism and efficiency to leave a lasting positive impression of South Africa. Your ability to speak English as well as the ability to communicate in at least one other language of a participating nation would be advantageous. Your insight into hospitality and protocol will be an added advantage to making guests feel welcome. You will be expected to assist with welcoming, ushering and making guests feel welcome in South Africa from their arrival until they depart. Your tasks will include, but is not limited to, assisting the OC Protocol department with the distribution of invitations and following up on RSVPs, ushering and seating of VVIPs and VIPs in the Draw hall, be runners as required as well as assisting at other venues and events such as official OC banquets and hotels.

Transportation
Volunteers will be assigned to a wide range of interesting tasks throughout the transportation network. Those volunteers with relevant experience will help maintain the vehicle fleet, or act as assistants to our professional transport manager and service provider. You will assist with directional services during match days in the dedicated parking areas at the venue as determined by the OC and FIFA™ and will be working closely with the Welcome and Information Services volunteers. A handful of selected volunteers will provide a link between the professional drivers and the volunteer team as a whole. A transport volunteer will be the first point of contact with delegates and are thus expected to be very friendly and professional thus leaving a good impression with our visitors. You are also expected to understand the importance of time and professionalism, as transport delays can lead to serious tournament disruptions that can compromise the image of the event. Driving experience and a valid driving licence, the reading of maps and clear understanding of the respective city routes as well as computer literacy will be required.

Volunteer Management
You will be working closely with the OC Volunteer Co-ordinator and volunteer support staff. You would need to have some experience in working with/or the management of volunteers. You will be assisting during the implementation and close down phase of the programme. With your support the volunteer programme would be ready to welcome all the volunteers during their working day. Your tasks will include assisting with the set-up of the volunteer centre and ensuring a smooth and efficient operation thereof.

Football For Hope Festival 2010 Volunteer Functional Areas

1. Accreditation
2. Administration
3. Welcome and Information Services
4. Information Technology and Telecommunication
5. Logistic Services
6. Marketing
7. Media
8. Protocol Services
9. Spectator Services
10. Ticketing
11. Transportation
12. Hospitality Services
13. Volunteer Management

Accreditation
Accreditation is a crucial element of the event and is the backbone of security that controls access to any area that the Organising Committee is responsible for. The accreditation department will provide personalised identifications cards (better known as Accreditation Cards) for all officials, teams, media representatives, volunteers, service providers and local co-workers assisting with the Festival. Accreditation is important as this is an optimal method to control access to specific venues. A volunteer in this department will meet and greet persons who have applied for accreditation at the accreditation centre, and will be responsible for the production and issuing of the identity document. You will also assist in distributing daily passes and handle any issues arising from persons seeking accreditation. The ability to communicate in at least one language of a participating nation would be advantageous and you will be expected to be computer literate.

Administration
An administrative support volunteer will assist with administrative support and should ideally have a strong interest in (or be engaged in) general administration or be studying in and towards such a field. Your focus may well also be in that of becoming (or be engaged in or as) a Personal Assistant and or Administration Manager or an Executive Secretary. A further advantage could also be your interest in Sports Administration and or related background. Key tasks will include supporting the Tournament Coordinator, i.e. equipment maintenance, match result monitoring and scoreboard management. You will assist other departments with general administrative related duties, which include, but are not limited to photocopying, faxing, filing and collating of documents. Computer literacy would be advantageous.

Welcome and Information Services
As a Welcome and Information Services volunteer you will play a key role in receiving guests at the Festival. You play a role in servising the provision in terms of delegates' needs, information provision regarding the Festival (programme of activities, timings, directions...), and assistance with activities on site in the village. You will also do general support for the delegations/implementation of participants' programme. Information regarding the transport routes, event schedules and general information will be shared by these volunteers. The ability to communicate in at least one language of a participating nation would be advantageous as would knowledge of South Africa, Johannesburg and Alexandra would be advantageous. Computer literacy would be beneficial.

Information Technology and Telecommunication (It & T)
IT&T Volunteers will be required to assist "all users" being connected to the network, internet. Ensure that all communication and office (print, fax, internet) equipment is up, powered and running. An Information Technology and Telecommunications volunteer, will need to possess competency in computer literacy, and to have knowledge of both computer hardware and software applications (for example Microsoft Office, Internet Explorer, etc).Your duties will include, but is not limited to, the unpacking of computer equipment, the installation and support of IT hardware (desktop computers, laptops, copiers, printers, etc.), and the installation of software applications. You should also possess some knowledge of the workings of telecommunications networks and/or equipment, for instance, cellular telephones, mobile networks and subscriber interface module (sim) cards.

Logistic Services
You will assist with the planning, executing and controlling logistical processes required in managing the logistical elements of all functional areas. Volunteers will be involved in all logistics processes. Key tasks include but are not limited to assiting in logistical setup, maintenance, and breakdown of Footbal for Hope Festival venue/village facilities. Local knowledge, previous experience in the logistic / supply chain environment (at an operational level) as well as computer literacy would be beneficial.

Marketing
The scope of your work as a marketing volunteer includes supporting FIFA Football for Hope 2010 organisers in a variety of activities related to signage, branding, merchandise and commercial display areas. You are expected to have a related background or to be studying a related course. This will help to fully appreciate the high standard of display, big brand activation, and communication, and the desired official event look and feel that must be achieved and maintained at all times. The nature of work will at times be quite operational and physically demanding, therefore successful volunteers will need to be energetic, mobile and have initiative. Monitoring and reporting of any branding, signage or advertising elements that don't comply with the event specification are also essential. Good communication skills, attention to detail and computer literacy are all desirable attributes.

Media
The media will depend on your help and services to be able to work and inform the whole world about the Fetsival. As a media volunteer you will be the face of your country in the eyes of the journalist and you will get a unique insight in what goes on behind the scenes in the media and sporting world. You will assist with general press and media requirements during the festival. Your tasks will also include, but are not limited to being the main contact for the media for all their queries, guiding and directing the media to the different media areas such as the press the press conference area. You will also assit with the photographic documentation of Festival 2010. As a media volunteer it is expected of you to have an interest in journalism, to be service-minded and attentive and be able to stand stress. In addition, computer literacy would be beneficial.

Protocol Services
Protocol services represent a critical aspect of the OC/FIFA delegate's first impression of South Africa; and as such the service must be delivered with professionalism and efficiency to leave a lasting positive impression of South Africa. Your ability to speak English as well as the ability to communicate in at least one other language of a participating nation would be advantageous. You will be expected to assist with welcoming, ushering and making guests feel welcome in South Africa from their arrival until they depart. Your tasks will include, but is not limited to, ensuring the VIP's are in the right place at the right time and are kept fully informed regarding Festival 2010. In addition, you will be expected to assist with the distribution of invitations and following up on RSVPs, ushering and seating of VVIPs and VIPs at the stadium tribunes and be runners as required. Insight into hospitality and protocol will be an added advantage.

Spectator Services
As a Spectator Services Volunteer you act and perform a function in support of the overall security plan for the Festival. Given the fact that the security functions are perceived as a cold function you as a spectator volunteer will be very friendly and kind thus leaving a good impression with all spectators and participants. You must be a highly motivated, self driven and very enthusiastic person who has a general love and enthusiasm for public safety. You must be conversant in English for ease of communication, but an added advantage would be to speak one of the four official FIFA™ languages. You should be a team player and be prepared to work hard for the entire duration of the event, ensuring that all spectators to the event have a convenient, safe, seamless, and enjoyable experience. You will have an opportunity to meet and interact with vast range people, locally and internationally. As a Spectator Services Volunteer it is very crucial that you understand the importance of time and professionalism, because you would be the first line of safety management to any entrance of the main stadium and therefore any delays can lead to serious tournament disruptions that can compromise the image of the event, FIFA™, South Africa, and Alexandra. You should be able to work under pressure, manage stress well, and work early hours or late nights. Your task will include, but are not limited to, assisting the spectator with information while waiting to enter the venue or the Magnetometer (search area), queue busting, and assisting spectators at search areas by informing them about the procedure to follow when going through the search area but not the enforcement of law, guiding the spectators into the correct area and assisting with all stadium information and tournament schedules.

Ticketing
The ticketing department co-ordinates all relevant processes related to ticket sales for the Festival. You will also assist in sales of ticket & ticket controlling of Festival entrances. As a ticketing volunteer it is expected of you to be warm, friendly, approachable, customer oriented, service minded and attentive. You will have the opportunity to shape the travelling supporters' experience for the event. An ability to communicate in any of the four FIFA official languages namely English, French, German and Spanish - as well as other local South African languages would be advantageous as would computer literacy. You will be expected to assist in the ticketing operations and ticketing clearing at turnstiles at the venue on Match Days.

Transportation
Volunteers will be assigned to a wide range of interesting tasks throughout the transportation network. You will also assist as drivers of Festival vehicles for Festival staff, participants, and event equipment. You will also assist as traffic marshalls coordinating traffic flow and parking in proximity of the Festival site assisting traffic police. Those volunteers with relevant experience will help maintain the vehicle fleet, or assist with driving festival staff and participants. You will assist with directional services during match days in the dedicated parking areas within the proximity of the Festival site. A transport volunteer will be the first point of contact with participants and spectators and are expected to be very friendly and professional thus leaving a good impression with our visitors. You are also expected to understand the importance of time and professionalism, as transport delays can lead to serious tournament disruptions that can compromise the image of the event. Driving experience and a valid driving licence, the reading of maps and clear understanding of the respective city routes as well as computer literacy will be required.

Hospitality Services
Hospitality services volunteers will assist with guiding guests, spectators, or delegates to their seating or would assist the organisers with any other support they would require. Hospitality services volunteers will also help with informing guests, spectators, or delegates with relevant information that would make the person's experience more enjoyable. You will be assisting in various hospitality services prior, during and after the Football for Hope Festival. Experience in the field of hospitality and the ability to work for extended hours under pressure would be beneficial.

Volunteer Management
You will be working closely with the Football For Hope Festival Volunteer Co-ordinator and volunteer support staff and would need to have some experience in working with/or the management of volunteers. You will be assisting during the implementation and close down phase of the programme. With your support the volunteer programme would be ready to welcome all the volunteers during their working day. Your tasks will include assisting with the set-up of the volunteer centre and ensuring a smooth and efficient operation thereof as well as assisting with the management of the volunteers on a daily basis.

Algeria	England	Korea DPR	Serbia
Argentina	France	Korea Republic	Slovakia
Australia	Germany	Mexico	Slovenia
Brazil	Ghana	Netherlands	South Africa
Cameroon	Greece	New Zealand	Spain
Chile	Honduras	Nigeria	Switzerland
Côte d'Ivoire	Italy	Paraguay	Uruguay
Denmark	Japan	Portugal	USA

Organisation

Functional areas