The FIFA Women’s World Cup Canada 2015™ will feature the world’s best women’s soccer players as 24 teams compete in a total of 52 matches between 6 June and 5 July 2015.   The world’s largest women’s sporting event, the FIFA Women’s World Cup™ will be the first single sport event hosting in Canada from coast to coast.

The six Official Host Cities are:

  • Vancouver, British Columbia
  • Edmonton, Alberta
  • Winnipeg, Manitoba
  • Ottawa, Ontario
  • Montreal, Québec
  • Moncton, New Brunswick

A complete match schedule can found in the link to the right of the page.

What is the Volunteer Programme?

The Volunteer Programme will be an integral part of the success of the FIFA Women’s World Cup Canada 2015™.

The National Organising Committee Volunteer Management staff will work with volunteers to ensure a meaningful and exciting experience for volunteers 16 years of age and older.

As the primary point of contact with fans, volunteers that are friendly, helpful, and engaging will have a lasting positive impression on spectators, media, and the general public.

How do I apply?

You can complete an application at http://www.fifa.com/Canada2015/volunteers

Are there any minimum requirements?

There are some mandatory requirements to apply to be a volunteer at FIFA Women’s World Cup Canada 2015™. Successful applicants will:

  • Be at least 16 years of age as of 1 January 2015
  • Speak  one of the two official languages of Canada
  • Be available to attend training sessions, work a minimum of five days plus all match days in the corresponding Official Host City
  • Agree to the terms and conditions of the volunteer waiver
  • Be financially responsible for their own accommodation and travel in  their Official Host City and venue
  • Successfully complete a criminal background check if required
  • Obtain a driver’s abstract if applying for a position that involves driving
  • Be passionate about the FIFA Women’s  World Cup Canada 2015™  tournament and committed to being an excellent host for Canada

Do I require any previous experience?

No previous volunteer experience is required. We would be delighted to hear from people who have already worked as a volunteer, are involved in their community, or wish to further their skills, but this is not essential.

Do I have to be available to work throughout the entire tournament?

Volunteers are required to be available for five non-competition days and all match days at their designated venue. Additionally, some functional areas will require more availability than others.   

We are happy for you to help us as much as you can. You will be asked to tell us about how much time you are able to commit when you complete your application.

Do I get to choose what area I am interested in volunteering?

Applicants can specify their top three preferred functional areas in the application. During the selection process, the profile of each applicant and their respective skills will be verified and assessed. It is important to understand that each vacancy requires specific skills and availability.

We will try to place you in your preferred role, but this will not always be possible when many applicants are interested in the same role. The volunteer management team will be available to discuss opportunities once your application has been accepted.

Will everyone who applied be accepted for an interview and as a volunteer?

All applications will be reviewed to ensure applicants meet the mandatory requirements.  Once all applications have been collected, the FIFA Women’s World Cup Canada 2015™ volunteer management team will begin to designate volunteers for specific roles in each functional area.  While we would love to be able to offer everyone who is interested in being a part of FIFA Women’s World Cup Canada 2015™  a volunteer position, the expected volume of applications means this is likely impossible.

We understand this will be disappointing for anyone unsuccessful, but we will endeavour to share information on other ways people will be able to support FIFA Women’s World Cup Canada 2015™.

Will accommodation and transportation be provided for volunteers?

No, accommodation and transportation will not be provided for our volunteers. In past tournaments, volunteers have found accommodation with friends, relatives or other volunteers.  Public transportation is widely available and should meet most schedule requirements.

Can I volunteer if I have a disability?

Yes. The National Organising Committee is dedicated to making the FIFA Women’s World Cup Canada 2015™ Volunteer Programme and their related events accessible to all.

We understand some volunteers may require specific arrangements that allow you to participate fully as a FIFA Women’s World Cup Canada 2015™ volunteer. You can let us know, in confidence, about your needs and how we can help during the application process and at the interview stage.

How long does a shift last while volunteering?

A typical volunteer shift will be between 8-10 hours with designated breaks.

I don’t live in any of the FIFA Women’s World Cup Canada 2015™ Official Host Cities. Can I still volunteer?

We welcome all applications, regardless of the location of your residence. However, you should know that you will have to be available to work for set periods in the Official Host City you choose, and that the National Organizing Committee will not provide any type of financial assistance for transportation or accommodation.

I don’t live in Canada. Can I still apply to volunteer?

Yes, we accept international applications. International applicants are entirely responsible for obtaining their own visas to enter Canada. Before the selection process begins, specific information will be given on how overseas applicants (both Canadians and non-nationals) will be contacted.

Will there be training for volunteers?

A comprehensive training program will be delivered to all our volunteers, regardless of their experience or skills. Our goal will be to ensure that every volunteer is fully prepared for the FIFA Women’s World Cup Canada 2015™.

Training times vary according to the role you are assigned to. Below are the types of training sessions that will be conducted:

  • Orientation Training – introduction and overview for FIFA Women’s World Cup Canada 2015™
  • Role Specific Training – covering ‘how to do your role’, specific duties and procedures for your allocated role
  • Venue Training – covering ‘where you will do your role’, the layout of the venue, functions performed, and policies and procedures (including health, safety, and emergency-specific procedures)
  • Event Leadership Training – for candidates who are selected for group-leader positions

Will I get to watch the matches while I volunteer?

No seats will be allocated to volunteers. Some volunteer roles may be based in the stands on match days or in areas with a view of games, but it is important to understand that you will be working, not attending the event as a spectator. There will be Volunteer Centres where the matches will be screened so you can take in all the action during meal times and breaks!

What can I expect as a volunteer?

Volunteers are vital ambassadors for the event due to their wide-ranging contact and interactions with guests, spectators, athletes, and officials. Their helpfulness and friendliness will help support us in hosting the most successful FIFA Women’s World Cup™ ever.

FIFA Women’s World Cup Canada 2015™ volunteers will be provided with:

  • A once-in-a-lifetime opportunity to help stage the first major single-sport event hosted domestically from coast to coast
  • Comprehensive training to enhance your volunteer experience
  • Opportunities to meet new people, form life-long friendships,  and be part of a great team
  • An official  FIFA Women’s World Cup Canada 2015™  uniform provided by Adidas to keep as a souvenir of your experience and contribution to the tournament
  • Refreshments throughout your shift and meal entitlements during designated shifts

    Will there be any opportunity to get involved and gain volunteer experience before the FIFA Women’s World Cup Canada 2015™ tournament?

    Yes. You can register to volunteer for the FIFA U-20 Women’s World Cup Canada 2014 tournament and register your interest in supporting test event opportunities including National Team matches and promotional events.

    Volunteers that are involved with FIFA U-20 Women’s World Cup Canada 2014 and the test events may be recognized for their dedication and contributions in 2015 by having priority role assignments and the opportunity to take on leadership positions.

    What kinds of roles are available to volunteers?

    There is a wide range of volunteer opportunities available.  Some require specific skills, qualifications or experience.   All volunteer positions require a positive, friendly and helpful attitude.

    The Organising Committee for FIFA Women’s World Cup Canada 2015™ will require volunteer support in 14 different areas of responsibility. Brief descriptions of these areas of responsibility and the associated tasks are provided below.

    Accreditation

    Accreditation is a primary security service. Measures to ensure appropriate and comprehensive accreditation and access are crucial to the successful operation of the FIFA Women’s World Cup Canada 2015TM. Accreditation will be provided to staff, volunteers, media representatives, sponsors, VIP guests, and other groups with approved access beyond the spectator areas. Volunteers will support the controlled access to the stadium and adjacent areas by working in the accreditation centre where they will greet guests, check their credentials, and issue personalized identity documents.

    Administration Services

    The Administrative Services team is ideal for those looking to gain experience behind the scenes of a career in Sports Administration. An Administrative Services volunteer will have a unique opportunity to gain insight into how operational plans are executed to deliver a competition.  They will interact closely with all the different sectors involved in the delivery of a FIFA competition. Key tasks may include, but are not limited to, photocopying, scanning, filing, collating of documents and working as a runner. Computer literacy would be advantageous.

    Competition Services

    Competition Services volunteers have the opportunity to be involved in ensuring that a wide variety of activities run smoothly. From working as part of the match set up and maintaining team dressing rooms, to fulfilling the role of an operations runner, these volunteers often work at the heart of the action. On non-match days, these volunteers will assist the Local Organising Committee in various aspects of team services including but not limited to team training sessions, assisting with team requests and working with the respective departments for on-going changes in schedules.

    Guest Services

    Over 1.5 million spectators are expected to attend the FIFA Women’s World Cup Canada 2015TM. Guest Services volunteers welcome and assist each spectator to ensure the guest experience is incredible. Volunteers will provide information and directional support as required.

    Hospitality and Protocol

    The Hospitality and Protocol volunteer team will assist the Welcome and Information Desk at venues such as the airports, hotels, and stadiums. Among their responsibilities is the dissemination of information to guests, such as the transport routes, event schedules, and other general information. Onsite, these volunteers will assist with implementing the seating plans for the VIP tribune, greeting and ushering guests to their seats, and making them feel welcome.  The ability to speak more than one language, as well as an understanding in respect of hospitality and protocol, will be an added advantage.  

    Information Technology

    To provide an optimal working environment for the National Organising Committee staff, broadcast, and media representatives, we require a reliable and extensive IT and telecommunication network. Volunteers will assist in setting up and operating this network. Duties will include IT service and support.

    Logistics

    Logistics volunteers form the core implementation team for the operations department. Volunteers are responsible for the smooth and efficient delivery, storage, and distribution of the equipment and materials.  Volunteers will assist in coordinating and organising deliveries, set-up and strike of temporary structures and decor, and loading and unloading of goods. Some roles will include physical activities and heavy lifting up to 50 pounds.

    Marketing

    Marketing volunteers will assist with promotions during the competition as well as monitoring and protecting the exclusive advertising around the stadium. Volunteers will be required to be friendly, outgoing, professional, have strong people skills, and the ability to follow direction.

    Media and Communications

    A Stadium Media Centre will be established at each of the six FIFA Women’s World Cup Canada 2015™ stadiums as a base for media representatives to file their reports and photos around the world. Volunteers will be the first contact point for media representatives, passing on the latest information, helping to organise and coordinate news conferences and assisting reporters in the media centre and press tribune. 

    Medical Services

    Medical Services volunteers fulfill a number of important roles ranging from stretcher bearers and doping control aides, to administrative support of the medical specialists looking after the health and safety of the various constituent groups. Some of the roles within the Medical Services will be gender specific due to the nature of the competition.  Experience in the medical field would be considered an asset but not necessary. Candidates who apply must be able to lift 50 pounds.  

    Ticketing

    Over a million tickets will be available to purchase for the FIFA Women’s World Cup Canada 2015™. Volunteers are required to support the venue ticketing staff with game-day operations and assist ticket holders as required. Ticketing volunteers will be working in a customer-facing role with the opportunity to interact with spectators from all over the world who have come to watch the competition and support their team.

    Transportation

    The Transportation team is responsible for providing safe, efficient, and punctual services for staff, FIFA guests, partners, and the National Organising Committee ensuring they are in the right place at the right time.  Transportation volunteers must be friendly and cordial because, in many cases, they are the first point of contact with delegate guests.  Volunteers will work as drivers and will coordinate the transportation between various venues including airports, hotels, and stadiums. Those with relevant experience will help maintain the vehicle fleet, aid in dispatch, or act as assistants to professional transport managers.

    Drivers must be over 25 years of age, have an appropriate driver’s licence and provide a clean driving abstract. Volunteers should also have the ability to clearly understand maps and have a good knowledge of local city routes.

    Volunteer Management

    The Volunteer Management team will support the Volunteer Coordinators in ensuring a smooth and efficient operation of the volunteer centres. These volunteers will assist in implementing the volunteer training sessions ahead of the tournament, provide assistance in the distribution of uniforms prior to the tournament, and support the management of the volunteer centres during the tournament.

    Youth Programme

    The Youth Programme for the competition encompasses the activities of the ball crew, player escorts, and the flag bearers for the FIFA, FIFA Fair Play, and national flags. Volunteers for the Youth Programme will be working with the venue team to ensure that the accreditation for the Youth Programme is received on match days, food and snack services for the children is delivered, uniforms are distributed to participants, assist in pre-match ceremonies, and be responsible for the escort of children to the appropriate place and time. Experience in working with children between the ages of 6 – 18 would be an asset. A criminal background check is mandatory for these positions.

    How can I contact the Volunteer Programme?

    For any specific questions not in the FAQ please contact the Volunteer Management team via email at volunteer@fwwc2015.ca 

    We will also ensure that the website is updated on a regular basis. Visit the website at any time and familiarise yourself with the latest news on the Volunteer Programme and how far the recruitment process has gone. We encourage you to visit our website FIFA.com frequently.