Key points for the current sales phase:

The following guide contains the key rules you need to consider when applying for tickets to the FIFA Women's WC 2011. Further important information and detailed explanations may be found in the FAQs.

DOs:

  • A Venue Specific Ticket (VST) basically comprises of all the matches at a particular venue. For Frankfurt, a Venue Specific Ticket with three matches (without final) and a Venue Specific Ticket with four matches (including the final) are offered.
  • For each venue, a maximum of six Venue Specific Tickets can be applied for in the price categories 1, 2, 3 or 4. For these Venue Specific Tickets, you can apply for tickets for up to five other persons (‘guests'). If you are successful and are allocated tickets for a Venue Specific Ticket, you receive all the tickets you have applied for, for this Venue Specific Ticket.
  • For each Venue Specific Ticket, each applicant can order tickets for a price category (1, 2, 3 or 4). Standard price tickets must be ordered for at least one Venue Specific Ticket; tickets for children aged 16 or under can be applied for as part of an order limit at a reduced price. A child or young person qualifies for a child's ticket if he/she is aged 16 or under on the event start date (26 June 2011), not on the application or purchase date. Quantity of tickets and category can be selected for each Venue Specific Ticket applied for.
  • If the demand for Venue Specific Tickets within the application phase 29.10.2009 to 06.12.2009 is greater than the available tickets on offer, then the tickets will be allocated by lottery draw.
  • Each application made between 29.10.2009 and 06.12.2009 has an equal chance of being picked in the lottery. Tickets are allocated Venue Specific Ticket by Venue Specific Ticket: If you are allocated tickets through the lottery draw, then this will be for the complete order for the respective Venue Specific Ticket.
  • Should the quantity of valid orders be less than the quota of tickets available, tickets will be allocated to all valid orders.
  • Persons who are allocated tickets will receive a confirmation. For the application phase 29.10.2009 to 06.12.2009, the confirmations will be sent from the middle to the end of December 2009. If an e-mail address was given when ordering, then the confirmation is promptly sent to this e-mail address; otherwise, a notification is sent by post with a delay of just a few days.
  • Tickets are sent out about four to six weeks before the start of the tournament to the address provided in the order.

DON'Ts:

  • Specific seats cannot be allocated for an order, only seats in a particular price category. Likewise, specific seat requests that are later made to the 2011 Ticket Centre cannot, unfortunately, be considered.
  • An application/order is binding. No return of tickets and no order cancellation are allowed; this does not affect customers' statutory rights of withdrawal, warranty and rescission.
  • Should you apply for tickets for several Venue Specific Tickets, it can happen that only part of your application is successful in a lottery draw. Therefore, you may not receive tickets for all the Venue Specific Tickets you have applied for. These partial deliveries are also binding. Withdrawal from the purchase is not possible.
  • All applications/orders from persons who apply for more tickets than is permitted can also be retrospectively disallowed.
  • The specified bank account or credit card must have sufficient funds or credit available for debiting upon a ticket allocation. If this is not the case, the entire order is forfeited.
  • If payment of the full ticket price cannot be successfully performed for reasons that the ticket orderer is responsible for (for example, insufficient credit card credit or account funds to cover the payment, or the ticket orderer's payment is revoked), then the OK is entitled to cancel the order without compensation or to electronically lock the relevant tickets. Applications/orders from persons who are not yet of full age, as well as from persons who have received a stadium ban will be rejected.