FIFA Ticketing AG
Revised version dated 27 September, 2012
1.1 These Ticket Sales Regulations shall apply to, and govern, the sales of tickets by FIFA (“Tickets”) to individuals (i) not being a resident of Brazil and (ii) not purchasing a Ticket in a Venue Ticketing Centre in Brazil (as defined below) for match(es) (“Matches”) of the FIFA Confederations Cup Brazil 2013 (“Competition”) that may be made available by FIFA Ticketing AG, a subsidiary of Fédération Internationale de Football Association (collectively, “FIFA”).
1.2 The number of Tickets made available for sale to the general public will be determined by FIFA for each Match. Due to temporary media facilities and Ticket allocations reserved by FIFA for customer groups other than the general public, which may both vary for each Match as well as further security or other organisational needs, this number of Tickets is never equivalent to the total number of seats in the stadium in which a Match takes place (“Stadium”). During the Competition on any given Match day, the Stadium is under the control of FIFA, the local organizing committee for the 2014 FIFA World Cup™ (Copa do Mundo da FIFA 2014 – Comitê Organizador Brasileiro Ltda.) (“LOC”), the FIFA Ticketing Center (“FTC”), the FIFA Ticketing Office (“FTO”), or the Stadium management and/or the Brazilian public authority(ies) responsible for safety and security in connection with the Matches, and their respective employees, volunteers, agents, representatives, officers and directors (all together “FIFA Confederations Cup Authorities”).
1.3 The sale of Tickets (i) by 2014 FIFA World Cup Venda de Ingressos Ltda to individuals being a resident of Brazil or purchasing a Ticket in a Venue Ticketing Centrewithin Brazil (as defined below) or (ii) to customer groups other than the general public or (iii) that are part of a ticketing product containing other benefits, products and/or services in addition to the Tickets, such as, but not limited to, parking and/or catering services will be governed by specific sales regulations applicable for these forms of sale of Tickets.
2.1 The online or hard-copy Ticket application form, as applicable, made available by FIFA, the FTC or any other third party authorised by FIFA, are the means through which an individual may request to purchase a specified number and category of Tickets for Matches in accordance with its terms and conditions, including, without limitation, these Ticket Sales Regulations (“Ticket ApplicationForm”).
2.2 The individual completing and submitting theTicket Application Form (“TicketApplicant”) will be solely responsible for the submission of the Ticket Application Form in a timely, complete, undamaged and unchanged form pursuant to these Ticket Sales Regulations and the Ticket Application Form. Late, incomplete, changed or damaged Ticket Application Forms will be rejectedby FIFA. Additional notes, requests, attachments, appeals, changes or further alterations to the standard offer by the Ticket Applicant which may be contained in, or attached to, the completed Ticket Application Form will not be considered or accepted by FIFA.
3.1 Under these Ticketing Sales Regulations, FIFA sells Tickets for all Matches to the general public in four (4) different price categories, defined as Ticket category 1 to 4 (“Ticket Category”), with Ticket Category 1 representing the highest price category and Ticket Category 4 the lowest price category. All Tickets in Ticket Category 4 (“Category 4 Tickets”) will be sold exclusively to, and must be used by, individuals resident in Brazil.The Ticket Applicant may only provide Category 4 Tickets to other residents of Brazil. The Ticket Applicant must indicate in the Ticket Application Form theTicket Category requested for each Match. FIFA determines the categorisation of each seat in the Stadium on a Match-by-Match basis. The Ticket Applicant may only apply for one (1) Ticket Category per Match unless permitted under section 3.2 below.
3.2 If the Ticket Applicant has duly indicated his consent in the Ticket Application Form to be allocated Tickets in a lower Ticket Category than that Ticket Category specified as his/her first choice, the Ticket Application Form completed and submitted for his/her first choice shall be deemed to implicitly contain the Ticket Applicant’s offer to purchase Tickets in such lower Ticket Category (subject to availability and the sales restrictions on Category 4 Tickets).
4.1 THE TICKET APPLICANTCAN ONLY APPLY FOR A MAXIMUM OF SIX (6) SINGLE TICKETS FOR UP TO TEN (10) MATCHES PER HOUSEHOLD (I.E. A TOTAL OF 60 TICKETS) AND ONLY FOR ONE SINGLE MATCH ON ANY GIVEN MATCH DAY. THE TICKET APPLICANT CAN ONLY APPLY FOR CATEGORY 4 TICKETS IF THE TICKET APPLICANT IS RESIDENT IN BRAZIL.
4.2 ALL TICKET APPLICATION FORMS RECEIVED FROM A TICKET APPPLICANT WILL BE AUTOMATICALLY REJECTED BY FIFA IF THE TICKET APPLICANT
(i) APPLIES FOR MORE TICKETS OR CATEGORIES THAN PERMITTED PER MATCH OR FOR MORE MATCHES THAN PERMITTED PURSUANT TO THESE SALES REGULATIONS;
(ii) APPLIES FOR MORE THAN ONE SINGLE MATCH ON THE SAME MATCH DAY;
(iii) APPLIES FOR A CATEGORY 4 TICKET BUT IS NOT RESIDENT IN BRAZIL; OR
(iv) SUBMITS MULTIPLE TICKET APPLICATIONS FOR THE SAME MATCH.
4.3 THE SALES RESTRICTIONS SET FORTH IN SECTIONS 4.1 and 4.2 ABOVE SHALL APPLY TO ALL PERSONS IRRESPECTIVEOF WHETHER A PERSON APPLIES HIMSELF/HERSELF AS TICKET APPLICANT OR IS NAMED AS GUEST IN OTHER TICKET APPLICATION FORMS. THEREFORE A TICKET APPLICATION SHALL BE AUTOMATICALLY REJECTED FOR THE PERSON IN VIOLATION OF ANY OF THESE SALES RESTRICTIONS AS TICKET APPLICANT AND/OR GUEST.
5.1 Tickets will be made available in different sales phases as described in the Ticket Application Form and further Ticket sales materials which FIFA may publish from time to time. FIFA’s ability to satisfy a request for Tickets as specified by the Ticket Applicant in the Ticket Application Form depends on the total number of Tickets requested from Ticket Applicants and, with respect to certain sales phases, the results of the random selection draws for oversubscribed Matches. Tickets are only available within the available Ticket allocations. FIFA may release additional Tickets from reserved allocations for sale to the general public from time to time.
6.1 Completion and submission of the Ticket Application Form to FIFA, the FTC or any other third party authorised by FIFA constitutes an irrevocable and binding offer to FIFA by the Ticket Applicant to purchase the Tickets identified in the Ticket Application Form. However, the Ticket Applicant´soffer for a certain quantity of Tickets for a Match shall be deemed to implicitly contain the Ticket Applicant’s offer to purchase the same, or a lower, number of Tickets for the same Match.
6.2 The Ticket Applicant must be of legal age to submit to FIFA a binding offer for the purchase of a Ticket.
6.4 NEITHER COMPLETION NOR SUBMISSION OF THE TICKET APPLICATION FORM BY THE TICKET APPLICANT, NOR FIFA’S ACKNOWLEDGEMENT OF RECEIPT OF THE TICKET APPLICATION FORM GUARANTEES THE AVAILABILITY OF TICKETS FOR THE TICKET APPLICANT, OR CONSTITUTES THE CONCLUSION OF THE SALE OF TICKETS. IN ORDER TO BE SUCCESSFUL A TICKET APPLICATION MUST BE PROCESSED BY FIFA PURSUANT TO SECTION 7 BELOW.
7.1 If Tickets are available and FIFA partially or fully satisfies the request stipulated in the Ticket Application Form by allocating Tickets to the Ticket Applicant, the Ticket Applicant will be provided with a confirmation of the transaction by e-mail, post, SMS, fax, personal delivery or otherwise (“TicketConfirmation”). The Ticket Confirmation will specify the quantity of Tickets allocated to the Ticket Applicant, the Ticket Category, the venue and the Match (i.e. the number of the Match according to the Match schedule comprised in the Ticket Application Form, but not necessarily the specification of the participating teams). The Ticket Confirmation will not identify specific seat numbers, which will only be assigned in a later stage, pursuant to section10 below. The issuance or remittance of the Ticket Confirmation represents FIFA’s partial or full acceptance of the Ticket Applicant’s offer and constitutes the conclusion of the agreement for the sale of Tickets (“Ticket Sales Agreement”). FIFA may notify unsuccessful Ticket Applicants, without being required to provide any reasons for the rejection of a Ticket application.
7.2 All Ticket sales are final. Anyone who purchases, holds or uses a Ticket (“Ticket Holder”)cannot elect to cancel a purchase or return Tickets after conclusion of the sale, provided however, that certain third party transfers by a successful Ticket Applicant may be permitted in limited circumstances pursuant to FIFA’s Ticket transfer policy, which will be defined by FIFA and made available onwww.FIFA.com; FIFA may cancel the Ticket and terminate the Ticket Sales Agreement, fully or partially, pursuant to the FIFA Confederations Cup Brazil 2013 General Terms and Conditions for the Use of Tickets (“GTCs”) and these Ticket Sales Regulations.
8.1 The price for Tickets is determined by FIFA and will be set out in the Ticket Application Form. Ticket prices will depend on (i) the Ticket Category, and (ii) the stage of the Competition (i.e. group stage, semi-finals, third place Match and final). In addition, the price of Tickets for the opening Match is higher than the price of Tickets for the other group stage Matches. The prices determined by FIFA forthe Ticket Categories depending on the stage of the Competition shall remain the same throughout all sales phases. All prices include all applicable taxes.
8.2 Due to the high level of administration connected with TSTs, in addition to the price printed on the face of each Ticket, an additional TST fee will be due for all TSTs, as set forth in the Ticket Application Form.
8.3 The price printed on the face of each Ticket sold by 2014 FIFA World Cup Venda de Ingressos Ltda, in Brazil is fixed in Brazilian Reais and the price printed on the face of each Ticket sold by FIFA Ticketing AG is fixed in US Dollars, and such face prices shall not be changed throughout the sales process, regardless of currency exchange fluctuation.
8.4 In any and all Ticket transactions in other currencies, which need to be converted into US Dollars, currency exchanges will be determined by the Ticket Applicant’s payment card company during the billing process. Further information on applicable currency exchange rates may be obtained from the Ticket Applicants’ payment card company. In case of wire transfers, the currency exchange rate will be based upon the exchange rate offered by the bank where the TicketApplicant requests the wire transfer, as determined on the date that the wire transfer is requested by the Ticket Applicant.
9.1 FIFA will accept such means of payment as indicated in the Ticket Application Form.
9.2 The nominated payment card to purchase Tickets must be registered in the name of the Ticket Applicant. Any Ticket Application Form nominating a payment card not registered in the name of the Ticket Applicant may be rejected by FIFA. The Ticket Applicant must ensure that his nominated payment card is valid for the durationof the applicable Ticket sales phase, that all required information is provided and confirmed, and there is sufficient credit for the transaction requested. In case of a successful Ticket application, FIFA will charge the nominated payment card prior to issuance or remittance of the Ticket Confirmation and without any specific notification being required. If FIFA is not able to charge the nominated payment card, the Ticket application will be automatically rejected.
9.4 FULL PAYMENT OF ALL TICKETS IS OF ESSENCE AND A MATERIAL OBLIGATION OF THE TICKET APPLICANT. If FIFA only receives partial payment from the Ticket Applicant,or the payment is not received on time, the Ticket application may be rejected by FIFA in its entirety. Any and all bank or other charges incurred as a resultof the payment with a payment card or currency conversion will be the sole responsibility of the Ticket Applicant.
9.5 Due to the nature and operational structure of the sale of Tickets of the Competition simultaneously on a worldwide basis in separate sales phases, in particular the time constraints related thereto, TIMELY AND DUE PAYMENT TO FIFA IS OF ESSENCE AND A MATERIAL OBLIGATION OF THE TICKET APPLICANT and
(i) no payment by the Ticket Applicant will be accepted by FIFA after the payment dates set forth in section 9.2 above or through any other means of disclosure; and
(ii) no additional period of time to cure the full or partial non-payment will be granted to the Ticket Applicant by FIFA.
10.1 FIFA will assign a specific seat to each Ticket. FIFA will endeavour, but cannot guarantee, that all seats assigned to Tickets for a Match which are allocated to a successful Ticket Applicant will be located adjacent to one another. Seats assigned to a Ticket Applicant may be located in different sections, rows or blocks of seats. FIFA cannot provide adjacent seats to persons submitting separate Ticket Application Forms.
10.2 THE TICKET APPLICANT ACKNOWLEDGES THAT THE SPECIFIC LOCATION OF A SEAT WITHIN A TICKET CATEGORY DOES NOT CHANGE THE PRICEOF THE TICKET AND THAT A SEAT MAY BE LOCATED ADJACENT TO THE BOUNDARIES OF A STADIUM SECTOR OR A SEAT OF ANOTHER TICKET CATEGORY.
11.1 Tickets allocated by FIFA to the Ticket Applicant will be made available for collection by the Ticket Applicant at the ticketing centres operated by FIFA in all venues of the Competition prior and during the Competition (“Venue Ticketing Centres”) at such time and place as described in the Ticket Application Form. All Tickets comprised in a successful Ticket application must be personally collected by the Ticket Applicant. Proper identification with embedded photo and/or the payment card used in the transaction must be presented at the Venue TicketingCentres as specified in the Ticket Application Form. The locations of the VenueTicketing Centres will be made available at www.FIFA.com, the Ticket Application Form and further Ticket sales materials which FIFA may choose to publish. Tickets may only be collected after receipt of full payment by FIFA.
11.2 THE PRESENTATION OF PROPER IDENTIFICATION AND/OR THE PAYMENT CARD USED IN THE TRANSACTION PURSUANT TO SECTION 11.1 REPRESENTS A MATERIAL OBLIGATION OF THE TICKET APPLICANT.
12.1 FIFA will make available a limited number of Tickets exclusively for individuals with disabilities as described in the Ticket Application Form. Valid proof of disability will be required.
12.2 Any successful disabled Ticket Applicant will be offered the opportunity to receive on a complimentary basis one additional Ticket for his/her accompanying person (“Companion”) as described in the Ticket Application Form.
12.3 Any Ticket Applicant who is unable to attend a Match without a wheelchair needs to address the requirement of a wheelchair in the relevant section of its Ticket Application Form. Ticket Applicants with disabilities not requiring a wheelchair should contact the FTC (at the contact information set out in section 16 below) regarding their specific requirements.
13.1 The Ticket Applicant will ensure that the personal data initially required to be provided by the Ticket Applicant as set forth in the Ticket Application Form for the application for, and payment and collection of, the Tickets is up-to-date at all times until the day of the Match for which a Ticket has been allocated. Ticket Applicants will be given the opportunity to update their personal data. If a Ticket application is unsuccessful or rejected, the Ticket Applicant may request deletion of the personal data provided by contacting the FTC (for contact details please see section 16).
13.2 The Ticket Applicant acknowledges and agrees that the personal data provided to FIFA pursuant to these Ticket Sales Regulations will, subject to applicable laws, be used, processed, stored and transferred to third parties designated by FIFA (located both within and outside of Brazil) for purposes relating to (i) Ticket sales and allocation procedures, (ii) any relevant safety and security measures, and (iii) rights protection measures in connection with the Competition. The Ticket Applicant acknowledges his responsibility to obtain the consent of each of his/her Guest identified in the Ticket Application Form to use their personal data to the same extent, and for the same purposes.
13.3 In addition, provided that consent has been specifically given by the Ticket Applicant in the Ticket Application Form, the Ticket Applicant acknowledges and agrees that the personal data about the Ticket Applicant provided to FIFA pursuant to these Ticket Sales Regulations may also be used for purposes relating to other products and services of FIFA or third parties determined by FIFA in connection with commercial activities that may be of interest to the Ticket Applicant.
14.1 By completing and submitting the Ticket Application Form, the Ticket Applicant irrevocably agrees, acknowledges, and undertakes to fully comply with, these Ticket Sales Regulations, the GTCs and the applicable safety and security measures adopted by any of the FIFA Confederations Cup Authorities, which shall be reflected in the stadium code of conduct (“Stadium Code of Conduct”).The Stadium Code of Conduct will be made available at www.FIFA.com, registered with the Registry Title and Deed (”Registro de Títulos e Documentos – RTD”) pursuant to section 17.5 below and will be posted at the Stadium.
14.2 Each Ticket Applicant shall be fully responsible for ensuring that each Ticket Holder who, directly or indirectly, receives a Ticket allocated to the Ticket Applicant has read, understood, accepted and is bound by the GTCsand the Stadium Code of Conduct. For that purpose, the Ticket Applicant will provide such Ticket Holder with a copy of the GTCs and the Stadium Code ofConduct or will direct such Ticket Holder to where the GTCs and the Stadium Code of Conduct are made available.
THE FIFA CONFEDERATIONS CUP AUTHORITIES SHALL NOT BE HELD LIABLE FOR ANY:
(I) INCORRECT OR INCOMPLETE COLLECTION, INPUTTING, TRANSFER OR HANDLING OF DATA AND FURTHER INFORMATION OR MANAGEMENT THEREOF, INCLUDING FOR ANY LOST, INCORRECT OR INCOMPLETE TICKET APPLICATION FORMS,
(II) TECHNICAL MALFUNCTIONS, SUCH AS ANY FAILURE OF COMPUTER HARDWARE OR SOFTWARE OR ANY INTERNET OR PRINTING MALFUNCTIONS,
(III) FAILURE TO COMMUNICATE WITH ANY TICKET APPLICANT BY E-MAIL, POST, SMS, FAX OR OTHERWISE, INCLUDING THE FAILURE TO DELIVER, OR DELAYED DELIVERY OF, THE TICKET CONFIRMATION VIA THE TICKET APPLICANTS’ EMAIL, PHONE OR THROUGH ANY OTHER SERVICE PROVIDERS, OR
(IV) DELAY, OR FULL OR PARTIAL FAILURE, TO MAKE PAYMENT TO, OR RECEIVE PAYMENT FROM, FIFA BY THE TICKET APPLICANT PURSUANT TO THESE TICKET SALES REGULATIONS FOR WHATSOEVER REASON.
16. Contact Information
Any information requests relating to Tickets, these Ticket Sales Regulations and/or the Ticket Application Form should be addressed to FIFA through the FTC. The address of the FTC will be made available at www.FIFA.com, in the Ticket Application Form and further Ticket sales materials which FIFA may choose to publish.
17.1 Should any provision(s) of these Ticket Sales Regulations and/or the Ticket Application Form be declared void, ineffective or unenforceable by any competent court, the remainder of these Ticket Sales Regulations and/or the Ticket Application Form will remain in effect as if such void, ineffective or unenforceable provision(s) had not been contained.
17.2 These Ticket Sales Regulations and the Ticket Application Form have been drafted in Portuguese and been translated inother languages. In the event of any discrepancy between the Portuguese and translated texts, the Portuguese text will always prevail and will always be used to solve doubts of interpretation and application.
17.3 To ensure continuity of application and clarity, to the extent allowed by applicable laws, these Ticket Sales Regulations and the Ticket Application Form will be governed exclusively by, and interpreted in accordance with, the laws of The Federal Republic of Brazil.
17.4 To the fullest extent allowed by applicable laws, for all disputes regarding and in connection with any rights and obligations deriving from these Ticket Sales Regulations and the Ticket Application Form, the parties will seek to resolve such dispute amicably. If FIFA and the Ticket Applicant or Ticket Holder, or its success or,fail to reach such amicable solution, to the extent allowed by applicable laws the exclusive place of jurisdiction shall be Rio de Janeiro, Brazil. Irrespective hereof and subject to applicable laws, FIFA reserves the right to bring any legal action in relation to these Ticket Sales Regulations and theTicket Application Form in the local court of the domicile or residence of the Ticket Applicant or Ticket Holder.
17.5 These Ticket Sales Regulations, the GTCs and the Stadium Code of Conduct are: (i) registered with the Registry Title and Deed (”Registro de Títulos e Documentos – RTD”) (ii) made available to all Ticket Applicants and Ticket Holders at www.fifa.com; (iii) provided to any person upon request at the contact address set out in section 17 above; (iv) provided to the Ticket Applicant in order to be distributed by him/her to every of his/her Guests; and (v) posted at the Venue Ticketing Centers.